ADRIAN RAYE DE LA PENA
ETOBICOKE,ON
Summary
Dedicated customer service professional with a proven track record of assisting diverse clients and resolving inquiries efficiently. Skilled in conflict resolution, technical troubleshooting, and maintaining a positive customer experience in dynamic environments. Passionate about delivering exceptional service and contributing to customer success. Committed to working flexible hours, including weekends and holidays, to provide seamless support. Proficient in navigating multiple systems and adept at communicating technical information in a clear, friendly manner.
Overview
6
6
years of professional experience
Work History
Part-Time Barista
Metro/Starbucks
Toronto, ON
10.2022 - Current
- Delivered outstanding customer service by addressing inquiries and ensuring an excellent client experience.
- Managed multiple tasks simultaneously in a high-traffic environment, maintaining efficiency and professionalism.
- Resolved customer concerns and complaints to enhance overall satisfaction.
Part-Time Helper
The Butcher Shoppe
Etobicoke, ON
04.2020 - 06.2022
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained a clean, safe, and organized environment adhering to health and safety standards.
- Ensured timely and accurate handling of customer orders and requests.
Part-Time Team Member
Burger King
Toronto, Ontario
04.2019 - 03.2020
- Provided friendly and efficient service, enhancing the dining experience for customers.
- Addressed customer feedback constructively and ensured swift resolution of any issues.
- Operated POS systems accurately, maintaining transaction integrity.
Education
Diploma - Information Technology
Seneca College
Toronto, ONSkills
- Strong communication and interpersonal skills
- Technical troubleshooting and software navigation
- Conflict resolution and problem-solving abilities
- Proficient in maintaining accurate records and data
- Adaptable to fast-paced and high-pressure environments
- Quick learner with excellent attention to detail
- Knowledge of compliance and policy adherence
- Proficient with Point of Sale systems and customer management tools
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Timeline
Part-Time Barista
Metro/Starbucks
10.2022 - Current
Part-Time Helper
The Butcher Shoppe
04.2020 - 06.2022
Part-Time Team Member
Burger King
04.2019 - 03.2020
Diploma - Information Technology
Seneca College
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