ADRIANNA WILLIAMS
Hamilton,ON
Summary
Experienced contact center representative with a strong focus on providing polite and professional customer service. Demonstrated success in utilizing excellent communication and problem-solving skills to address customer issues. Consistently surpasses productivity and quality targets in fast-paced, high-volume environments. Known for building enduring and loyal customer relationships, fostering trust and satisfaction.
Overview
9
9
years of professional experience
Work History
CASHIER/CUSTOMER SERVICE REP.
Dollarama
11.2022 - Current
- Maintain accurate cash handling and inventory records, ensuring seamless operations and minimizing discrepancies in daily sales reports
- Work cohesively with team members to streamline checkout processes, reducing wait times and improving overall store efficiency
- Implement upselling techniques and product recommendations, contributing to increased average transaction values and store revenue
- Provide empathetic customer support, resolving issues promptly
- Assist colleagues during peak hours, ensuring smooth workflow and maintaining high service standards
CALL CENTRE REPRESENTATIVE
Answerplus
09.2021 - 11.2022
- Managed high-volume calls, resolving customer inquiries efficiently
- Implemented new call handling techniques, boosting customer satisfaction rates
- Analyzed call patterns to identify recurring issues
- Proposed solutions that streamlined processes, reducing average call duration significantly
- Exceeded performance targets consistently
- Recognized for maintaining high first-call resolution rates and contributing to team success
- Developed creative solutions for complex customer problems
- Suggested improvements to call scripts, enhancing customer experience and operational efficiency
RETAIL ASSOCIATE
Penningtons
09.2016 - 12.2016
- Delivered exceptional customer service, efficiently managed inventory, and contributed to a positive shopping atmosphere at Penningtons, enhancing overall store performance
- Consistently met sales targets, implemented effective merchandising strategies, and streamlined checkout processes, improving customer satisfaction at Penningtons
- Meticulously managed cash transactions, ensured accurate product pricing, and maintained pristine store displays, contributing to Penningtons' professional image
- Assisted customers with product selections, provided styling advice, and handled returns/exchanges professionally, enhancing the overall shopping experience at Penningtons
STOREFRONT EMPLOYEE
Tim Hortons
09.2015 - 09.2016
- Served customers with a smile, mastered menu offerings, and maintained a clean, welcoming environment
- Developed strong multitasking skills in fast-paced setting
- Efficiently managed cash transactions, reducing errors and improving speed
- Contributed to team success by consistently meeting service time targets
- Worked seamlessly with diverse team to ensure smooth operations
- Adapted quickly to changing priorities and supported colleagues during peak hours
- Adhered strictly to food safety protocols, maintaining high standards of cleanliness
- Accurately prepared orders, minimizing waste and enhancing customer satisfaction
Education
High School Diploma -
ST. JOHN PAUL II CATHOLIC SECONDARY SCHOOL
Toronto, ON06-2014
Skills
- Interpersonal skills
- Complaint resolution
- Account updating
- Call logging
- Cash handling
- Account management
- Inbound phone calls
- Providing customer support
- Customer service optimization
- Quality control
- Data entry
- Proficiency in WINDOWS AND iOS software
- Problem-solving skills
- Customer support
- Call documentation skills
Languages
English
Native or Bilingual
French
Elementary
Timeline
CASHIER/CUSTOMER SERVICE REP.
Dollarama
11.2022 - Current
CALL CENTRE REPRESENTATIVE
Answerplus
09.2021 - 11.2022
RETAIL ASSOCIATE
Penningtons
09.2016 - 12.2016
STOREFRONT EMPLOYEE
Tim Hortons
09.2015 - 09.2016
High School Diploma -
ST. JOHN PAUL II CATHOLIC SECONDARY SCHOOL
Similar Profiles
Jaspreet KaurJaspreet Kaur
Sales Associate at DollaramaSales Associate at Dollarama
Gunveer SinghGunveer Singh
Supervisor of Operations at DollaramaSupervisor of Operations at Dollarama
Erik Carrier-IslandErik Carrier-Island
Store Associate at DollaramaStore Associate at Dollarama