OLUWATOSIN JOSEPH
North York,Ontario
Summary
Efficient Customer Service Officer known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier & Customer Service Rep.
CircleK
Carlgary, Canada
01.2022 - 04.2024
- Handled cash register transactions with accuracy
- Handled all customers transactions in a fast pace setting
- Organized, displayed, and zoned products, to enhance the client shopping experience
- Processed returns/exchanges in a courteous manner
- Maintained the customer service and checkout area for prompt and accurate processing of the customer’s order
- Processed cash transactions and daily cash balancing, in line with company procedures
- Ensured loss prevention systems and procedures were performed according to guidelines
Sr. HR Sourcing Specialist
Gratitude Inc ( Asia & Africa)
Mumbai, India
01.2023 - 07.2023
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
- Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
- Collaborated with cross-functional teams on product specifications for optimal pricing.
- Identified new potential sources of supply through market research activities.
- Compared domestic and international sourcing opportunities to analyze financial and logistical cost.
- Reviewed and approved vendor invoices.
- Drove customer feedback to deliver information to management for corrective action.
Virtual Assistant
NEC Consulting
Lagos, Nigeria
01.2022 - 12.2022
- Compiled data from various sources to create reports and presentations.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Updated and maintained contact lists, ensuring accuracy and accessibility of information.
Front Desk Officer
Diamond Foods Limited
Lagos, Nigeria
12.2017 - 11.2021
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Staged and sorted multiple types of products for loading
- Preserved safe work environment by maintaining a clean workstation and pallet area
- Received deliveries, scanned packages and updated orders in internal database
Administrative Assistant
Irewole Local Government
Osun State, Nigeria , IK
12.2016 - 10.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Customer Care Officer
Beau-Rae Farm Resources
Oyo State, Nigeria
10.2012 - 10.2016
- Picking incoming calls
- Attending to customers
- Record and book keeping
- Assisting in administrative works
Front Desk Officer
L & J Consult and Associates
Oyo State, Nigeria , IB
10.2011 - 09.2012
- Greeted customers and visitors in a friendly, professional manner.
- Provided information about the company services to potential customers.
- Answered incoming calls promptly and directed them to appropriate personnel.
Education
Bachelor of Science - Project Management
Northeastern University
Toronto, ON01-2025
Bachelor of Science - Business Administration
Olabisi Onabanjo University, Ago-Iwoye
Ogun State, Nigeria 09-2022
Public Administration
The Polytechnic, Ibadan
Oyo State, Nigeria 12-2015
Ordinary National Diploma - Local Government Studies
The Polytechnic, Ibadan
Oyo State, Nigeria 12-2011
Skills
- Customer Assistance
- Customer Service
- Product restocking
- Loss Prevention
- Daily Reporting
- Checkout monitoring
- Money Handling
- Customer service excellence
- Time management skills
- Guest inquiries
- Written and verbal communication
- Customer Relations
- Effective communication
- Teamwork and collaboration
- Interpersonal skills
- Time management abilities
Certification
- Diploma in Customer Service (Alison Educational Centre, Ireland) 2015
- Diploma in Human Resources (Alison Educational Centre, Ireland) 2015
- Diploma in Customer Service Skill (Alison Educational Centre, Ireland) 2024
- Certificate in The Basics of Security Guard Work (Alison Educational Centre, Ireland) 2024
Hobbies
Traveling, Watching Movies, Football & Surfing the Internet
Timeline
Sr. HR Sourcing Specialist
Gratitude Inc ( Asia & Africa)
01.2023 - 07.2023
Virtual Assistant
NEC Consulting
01.2022 - 12.2022
Cashier & Customer Service Rep.
CircleK
01.2022 - 04.2024
Front Desk Officer
Diamond Foods Limited
12.2017 - 11.2021
Administrative Assistant
Irewole Local Government
12.2016 - 10.2017
Customer Care Officer
Beau-Rae Farm Resources
10.2012 - 10.2016
Front Desk Officer
L & J Consult and Associates
10.2011 - 09.2012
Bachelor of Science - Project Management
Northeastern University
Bachelor of Science - Business Administration
Olabisi Onabanjo University, Ago-Iwoye
Public Administration
The Polytechnic, Ibadan
Ordinary National Diploma - Local Government Studies
The Polytechnic, Ibadan
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