Adrianna Tirado
San Diego
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Scripps Coastal Medical Center
San Diego
11.2022 - Current
- Assisted patients with appointment scheduling and inquiries at Scripps Coastal Medical Center.
- Coordinated communication between patients and healthcare providers for effective service delivery.
- Facilitated insurance verification processes to ensure coverage for patients' treatments.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Resolved patient concerns and complaints with a focus on customer service excellence.
Job Coach
Arc of San Diego
San Diego
10.2019 - 10.2022
- Supervise the consumers while they do their daily job task.
- Assist them with anything they need.
- Facilitated job readiness training for individuals with disabilities.
- Developed personalized employment plans based on individual strengths.
Cashier/order taker
Manchester Grand Hyatt hotel
San Diego
06.2014 - 10.2018
- Answer the phone and take orders for the guest.
- Send out VIP amenities.
- Make sure at the end of the day everything is charged and all servers are tipped out each day.
Cashier
Frosted Robin Cupcakes
San Diego
10.2012 - 06.2014
- Ring up the customers.
- Make coffee and tea drinks.
- Help decorate the cupcakes and make cake pops and take any phone call orders.
Education
Medical Assistant Certificate -
UEI
Chula VistaHigh school diploma -
Hoover high School
San DiegoSkills
- Fast learner
- Able to multitask
- Strong motive
- Willing to do extra work to gain experience
Volunteer Experience
Office Assistant, Hoover High parent center, Assist parents and students with any needs they have., File and make copies of paperwork.
Awards
- Perfect Attendance award
- Employee of the month
Languages
- Some Spanish
- English
Timeline
Patient Service Representative
Scripps Coastal Medical Center
11.2022 - Current
Job Coach
Arc of San Diego
10.2019 - 10.2022
Cashier/order taker
Manchester Grand Hyatt hotel
06.2014 - 10.2018
Cashier
Frosted Robin Cupcakes
10.2012 - 06.2014
Medical Assistant Certificate -
UEI
High school diploma -
Hoover high School