NOEMI MARCIAL
San Diego
Summary
Achieved enhanced business performance by applying a strong work ethic and adaptability to diverse processes. Drove team success through effective collaboration and resource management. Increased service value by focusing on growth and efficiency initiatives.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
San Ysidro Health Center
05.2025 - 2025
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns with a focus on empathy and efficiency.
- Worked for the dental department
- Maintained accurate patient records in electronic health systems, ensuring compliance with privacy regulations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
TREATMENT COORDINATOR
The Super Dentists
10.2022 - 2023
- Explained medical procedures, treatments, and tests to patients and their families.
- Used computer and job-related software to compile and record medical charts and reports.
- Determined medical insurance eligibility in accordance with patient's current plan coverage.
- Optimized patient satisfaction and provider time by scheduling appointments in person or by phone.
- Resolved patient billing and insurance issues.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Transmitted correspondence or medical records by mail or email.
- Answered telephones and directed calls and voicemails to appropriate staff.
Optometry Technician
Imperial Beach Optometry
02.2024 - 2024
- Supported optometrists with administering eye exams, leading to better patient outcomes.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Fitted and dispensed eyeglasses and contact lens products, verifying fit and prescription accuracy.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Collaborated with optometry staff to reach individual and team goals.
OPTOMETRY TECHNICIAN
Midway Optometry
05.2022 - 09.2022
- Conducted tests to aid optometrists in accurate diagnosis and treatment for patients.
- Performed work accurately and thoroughly, managing time pressure and patient volume.
- Assisted with patient care and eye exams by managing patient records and supporting patient flow.
- Greeted incoming patients by conducting pretests, documentation and intake.
- Identified situations involving dissatisfied patients, acting quickly for resolution.
OPTOMETRY TECHNICIAN
New Optix Optometry
07.2021 - 05.2022
- Set up medical laboratory equipment.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
MAINTANCE
Merchants
01.2020 - 05.2021
- Sanitized Cleaned and scrubbed the restroom fixtures and surfaces.
- Maintained safe working environment utilizing personal protective equipment.
- Assisted supervisor with preventive maintenance and special projects.
CATERING ASSISTANT
Top notch Catering
05.2019 - 01.2020
- Followed health and safety guidelines in all catering activities.
- Assembled and delivered food and supplies for catered functions to scheduled locations.
- Worked alongside caterer to handle event bookings from initial contact to completion.
SALES ASSOCIATE
Macys
11.2018 - 01.2019
- Met merchandising standards by keeping store stocked and products faced.
- Encouraged customers to make additional purchases and suggested relevant items.
- Demonstrated product features and capabilities to potential buyers.
Education
ADMINISTRATIVE ASSISTANT - undefined
Comprehensive Training Systems
Imperial Beach, CAHIGH SCHOOL DIPLOMA - undefined
Chula Vista High School
Chula Vista, CA06.2015
Skills
- Customer Service
- Fast learner
- Phone Inquiries
- Exam Room Preparation
- Organization
- Bilingual /spanish
- Dental Knowledge
Timeline
Patient Service Representative
San Ysidro Health Center
05.2025 - 2025
Optometry Technician
Imperial Beach Optometry
02.2024 - 2024
TREATMENT COORDINATOR
The Super Dentists
10.2022 - 2023
OPTOMETRY TECHNICIAN
Midway Optometry
05.2022 - 09.2022
OPTOMETRY TECHNICIAN
New Optix Optometry
07.2021 - 05.2022
MAINTANCE
Merchants
01.2020 - 05.2021
CATERING ASSISTANT
Top notch Catering
05.2019 - 01.2020
SALES ASSOCIATE
Macys
11.2018 - 01.2019
ADMINISTRATIVE ASSISTANT - undefined
Comprehensive Training Systems
HIGH SCHOOL DIPLOMA - undefined
Chula Vista High School