ADRIANNA BARTOLINI, RDH
11576 Fifth Line, Georgetown,ON
Summary
I am a highly motivated Registered Dental Hygienist with an extensive dental background, as well as experience working with elementary aged child and their families within the Halton community. I am seeking the full-time (18 month contract) Registered Dental Hygienist position within the Halton Region, where I can utilize my dental hygiene and assisting knowledge and experience, along with my passion for working with elementary aged children within the community. I am determined, resourceful and quick to grasp new ideas. I enjoy analytical work, interaction with clients, deal extremely well with complex and contentious situations and am committed to producing high quality and timely deliverables.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Halton Region
03.2024 - Current
- Conducting oral health assessments in schools in accordance with the Ontario Public Health Standards and the Oral Health Protocol.
- Determining clinical eligibility for the Healthy Smiles Ontario (HSO) program.
- Managing cases of children assessed with urgent oral health conditions as outlined in the Oral Health Protocol.
- Maintaining facilities, equipment, supplies and technology as per PHO and CDHO IPAC guidelines.
Dental Case Worker
Halton Region
08.2023 - Current
- Administering dental financial assistance programs by: assessing client eligibility, navigating clients to access dental care, issuing claim forms, reviewing pre-determinations and claim submissions, processing payments, monitoring case files to completion, and ensuring accuracy of client records.
- Providing excellent customer service to all clients and responding to customer inquires and concerns in a timely and professional manner.
- Working collaboratively with, and providing support to team members and projects as required.
- Entering client information into databases including SAMS, Excel and Siebel.
Provider Relations Representative - Dental/Pharmacy
Express Scripts Canada
03.2023 - 08.2023
- Accurately registering dental and pharmacy providers and maintaining a current database in order to support providers by delivering effective and timely communications to ensure seamless claims adjudication and claims payment.
- Validating completed dental provider agreements and returning to providers for further review and modifications.
- Responding to dental provider inquires and providing direction on next steps to re-contracting.
- Ensuring all dental and pharmacy providers´ required agreement information is entered into the system accurately and in a timely manner.
- Ensuring all dental and pharmacy provider modifications and terminations are updated in a timely manner.
- Handling provider, association and software vendor inquires in a supportive and professional manner.
- Collaborating with teammates and assisting in other team deliverables when required.
Educational Assistant - Elementary School
Halton District School Board - Ethel Gardiner Public School
03.2020 - 02.2023
- Providing direct instructional support to individual students sometimes with the use of social stories, visual aids and assistive technology.
- Fostering connections and strong student rapport to increase student engagement.
- Using behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Partnering with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Creating lesson materials, visuals and digital presentations to supplement lesson plans.
- Organizing and guiding skills practice, research and memorization tasks for students.
- Delivering personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Collating classroom materials to help teachers prepare for daily instruction and activities.
- Supporting student learning objectives through personalized and small group assistance.
Owner/Operations Manager - Brampton Territory
Whistle Stop Window and Doors Inc.
12.2018 - 12.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Investigated and resolved all customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships.
- Assessed customer needs and responded to customer emails and calls.
- Acted as first point of contact and set appointments for prospective clients.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Dental Quality Assurance Analyst
Express Scripts Canada
06.2014 - 02.2015
- Applied knowledge of dental procedures, group benefits, claims payments and administrative practices to review, verify and determine that audit reports performed adhere to customer plan designs and provincial regulations.
- Evaluated accuracy of on-site audit reports, which includes obtaining justifiable documentations and forming an objective opinion on the accuracy and legitimacy of claims audited.
- Shared QA results/feedback with audit team to improve quality and efficiency of reports submitted.
- Provided feedback to fellow team members to ensure consistency within the department.
- Communicated with providers and customers to ensure that service standards are met.
- Assisted with the quality assurance review of dental audit reports across the department utilizing a strong knowledge base of current dental regulations and fee guide codes, high attention to detail and accuracy.
Registered Dental Hygienist
Argyll Dental
06.2006 - 01.2011
- Providing hygiene care to all patients, which included assessing patients dental health, demonstrating oral hygiene techniques.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and all other at home oral care.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Performed preventive maintenance on dental equipment and resolved malfunctions by troubleshooting.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
Senior Dental Analyst
Manulife Financial - Investigations Services
01.2008 - 10.2010
- Applied knowledge of dental procedures, group benefits, claims payments and administrative practices to review, manage and assess incoming claims and referrals.
- Provided direction to junior staff and assign priority to ensure appropriate action.
- Created, tracked and updated referrals and/or fraudulent claims using online management tools
- Analyzed data to identify anomalies, trends and patterns.
- Prepared written communication to internal and external clients.
- Generated department documentation and written procedures.
Registered Dental Hygienist - Periodontal
Dr. Gary Clark D.D.S - Periodontist
01.2006 - 01.2007
- Delivered compassionate periodontal care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
- Maintained accurate medical and dental records by documenting important patient data.
- Exposed, developed, and mounted both intraoral and extraoral dental x-rays.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
Education
Dental Hygiene Refresher Course - DH Solutions Inc
CDHO Approved2023
Autism Studies Certificate Program
Algonquin College
03.2021
Dental Hygiene Diploma -
The Canadian Institute of Dental Hygiene Inc
2005
Dental Assisting - Level 2 -
Career Canada College
2003
Skills
- Extensive dental background - Dental Hygiene and Dental Assisting Diploma Clinical hands on dental experience ( both as a dental assistant and dental hygienist) Extensive dental benefit administration, claims processing knowledge and dental claims analyst experience Experience working in a public health setting and knowledge of provincial dental financial assistance programs
- Experience working with elementary school aged children - Knowledgeable and experienced working a kindergarten classroom setting, particularly working with children requiring additional support, guidance and patience
- Competency in infection, prevention and control (IPAC) protocols and standards
- Excellent verbal and written communication skills - Strong interpersonal skills, ability to communicate well in oral, graphic and written formats Superior customer service experience and skills
- Strong problem solving skills – Excellent planning, analytical and problem solving abilities Exceptional ability to handle working under pressure, complex and contentious situations while maintaining a calm and caring demeanor
- Strong organizational and multitasking skills - Flexible and have the ability to manage multiple tasks across multiple projects and deadlines with minimal supervision
- Team oriented with a strong work ethic – Enthusiastic team player with effective leadership abilities Work well within a team environment and independently; focused, dedicated and adaptable
- Advanced technical and social media skills – Including OHISS, Siebel, SAMS, Google Suite, all Microsoft Office applications (Word, PowerPoint & Excel)
Certification
- Level 1 Behaviour Management Systems Certificate 2021
- Non Violent Crisis Intervention Certificate 2022
- Behaviour Management Systems 2021
- BLS CPR Certificate (Healthcare Provider CPR) 2023
Timeline
Registered Dental Hygienist
Halton Region
03.2024 - Current
Dental Case Worker
Halton Region
08.2023 - Current
Provider Relations Representative - Dental/Pharmacy
Express Scripts Canada
03.2023 - 08.2023
Educational Assistant - Elementary School
Halton District School Board - Ethel Gardiner Public School
03.2020 - 02.2023
Owner/Operations Manager - Brampton Territory
Whistle Stop Window and Doors Inc.
12.2018 - 12.2021
Dental Quality Assurance Analyst
Express Scripts Canada
06.2014 - 02.2015
Senior Dental Analyst
Manulife Financial - Investigations Services
01.2008 - 10.2010
Registered Dental Hygienist
Argyll Dental
06.2006 - 01.2011
Registered Dental Hygienist - Periodontal
Dr. Gary Clark D.D.S - Periodontist
01.2006 - 01.2007
Dental Hygiene Refresher Course - DH Solutions Inc
Autism Studies Certificate Program
Algonquin College
Dental Hygiene Diploma -
The Canadian Institute of Dental Hygiene Inc
Dental Assisting - Level 2 -
Career Canada College
- Level 1 Behaviour Management Systems Certificate 2021
- Non Violent Crisis Intervention Certificate 2022
- Behaviour Management Systems 2021
- BLS CPR Certificate (Healthcare Provider CPR) 2023
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