Adrianna Aguilar
Pomona
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership. Enhanced client satisfaction through effective conflict resolution and staff training. Skilled in money handling and operational efficiency, consistently achieving performance targets while fostering a motivated team environment. Committed to delivering exceptional service and driving business success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Speedy Cash
Montclair, CA
08.2021 - Current
- Assisted in daily operations to ensure efficient branch functionality.
- Supported customer service initiatives to enhance client satisfaction and retention.
- Managed cash handling processes, ensuring accuracy and security of transactions.
- Trained new staff on operational procedures and customer engagement techniques.
- Analyzed performance metrics to identify areas for process improvement and efficiency.
- Coordinated marketing efforts to promote financial products and services effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Cashier / Bookkeeper
Super King Markets
Claremont, CA
06.2018 - 05.2021
- Oversaw register operations, ensuring prompt resolution of customer inquiries and discrepancies.
- Executed processing of cash and card transactions, ensuring accuracy and efficiency.
- Addressed customer complaints with empathy and professionalism, transforming negative experiences into positive resolutions.
- Assumed additional shifts during peak periods and provided coverage for absent employees to ensure consistent service levels.
- Managed cleanliness and organization of front-end area to enhance customer experience.
- Guided customers in locating products and addressing inquiries, ensuring a pleasant shopping experience.
- Managed scheduling of breaks for cashiers, ensuring seamless coverage and minimizing downtime.
- Guided new team members in mastering POS system operations and enhancing customer service strategies.
- Executed store opening and closing procedures, ensuring operational readiness.
- Facilitated training sessions on register operation, merchandise scanning, and customer service fundamentals.
- Trained employees on effective register operation, merchandising techniques, and customer service best practices.
- Executed daily cash deposit preparation and ensured accurate reconciliation of petty cash transactions.
- Monitored and analyzed CCTV footage to ensure security compliance.
- Facilitated upper management's review of candidate resumes and coordinated interview scheduling.
Front End Lead
Orchard Supply Hardware
La Verne, CA
09.2011 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff supervision
- Conflict resolution
- Employee scheduling
- Microsoft office expertise
Accomplishments
Employee of the Month September 2017
Employee of the Month January 2024
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Speedy Cash
08.2021 - Current
Lead Cashier / Bookkeeper
Super King Markets
06.2018 - 05.2021
Front End Lead
Orchard Supply Hardware
09.2011 - 05.2018
Bachelor of Science - Human Resources Management
Western Governors University