Adrian Horatius Pereira
Morinville,AB
Summary
Proven track record in enhancing passenger experience and safety as a Bus Operator at Edmonton Transit, showcasing exceptional customer relations and defensive driving skills. Excelled in high-volume environments as a Bartender at Apex Casino, improving customer satisfaction through meticulous service and expert cocktail crafting. Demonstrated adeptness in cash handling and emergency protocols, underpinning a commitment to excellence and safety. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current Canadian license with clean driving record.
Overview
13
13
years of professional experience
Work History
Bus Operator
Edmonton Transit
02.2016 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
Bar Tender
Apex Casino
11.2014 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
River Cree Resort & Casino
04.2011 - 12.2013
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Associate of Arts - Business Administration
Prairie Western Western College
Calgary AB06.2025
Skills
- Clean Driving Record
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
- Traffic laws compliance
- Safe Driving Practices
- Effective communication skills
- Safe driving skills
- Customer relations skills
- Passenger Assistance
- Traffic law adherence
- Passenger Interaction
- Map Reading
Languages
English
Full Professional
Reference :
Chris Pinch
Transit Delivery Supervisor
Office Phone : 780 496 4485
Cell Phone : 780 918 1110
Email: chris.pinch@edmonton.ca
Allan Goodin
ETS Dispatch
Cell Phone : 780 908 9491
Timeline
Bus Operator
Edmonton Transit
02.2016 - Current
Bar Tender
Apex Casino
11.2014 - 12.2016
Bartender
River Cree Resort & Casino
04.2011 - 12.2013
Associate of Arts - Business Administration
Prairie Western Western College
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