ADRIANA MIRANDA
Rialto
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Assistant Manager
GW EXPRESS
11.2018 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Calling customers to obtain as much details to be able to deliver their packages promptly.
- In charge of 50 plus drivers in warehouse and on the road.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Operations Assistant /Package Sorter
OnTrac
08.2016 - 11.2018
- Solved problems timely and effectively, ensuring customer satisfaction.
- Prepared and delivered operational performance reports to inform management.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Efficiently sorted fragile items with care, resulting in reduced customer complaints due to damaged goods.
Package Handler
Amazon
10.2014 - 02.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Production Lead
Adecco
07.2007 - 08.2011
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Monitored employee activities to verify consistent use of good manufacturing principles.
Education
No Degree - Pharmacy
Everest College
Ontario, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Team coordination
- Quality assurance
- Basic math
- Workflow management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
GW EXPRESS
11.2018 - 01.2025
Operations Assistant /Package Sorter
OnTrac
08.2016 - 11.2018
Package Handler
Amazon
10.2014 - 02.2016
Production Lead
Adecco
07.2007 - 08.2011
No Degree - Pharmacy
Everest College
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