ADRIANA GUERRERO

Manage the end-toend sales and after-sales service for appliances. Actively drive new growth, retain existing business and achieve key business and sales metrics. • Demonstrate the ability to be a brand ambassador and represent Coast Appliances as Canada’s leading destination for home and kitchen appliances with the utmost professionalism. • Obtain required product knowledge through training and industry events. • Driving profitability and growth for both existing customers and new customers in compliance with all company procedures and policies. • Increasing market share by managing all aspects of the sales process and providing excellent customer service in the presentation of the features, advantages, and benefits of both products and after-sales service. • Forecasting sales opportunities, perceiving market trends, and executing sales strategies to ensure that growth and profitability metrics are met and exceeded. • Exhibiting leadership and initiative on the sales floor by anticipating customer’s needs and ensuring their needs are met. • Timely and accurate distribution and collection of all applicable paperwork related to sales, credit applications, payments, inventory, delivery, and after-sales service.

• Expertly managed front desk tasks, warmly greeting clients and efficiently addressing inquiries, fostering a positive first impression and client satisfaction
• Demonstrated exceptional proficiency in promoting and selling skincare memberships to walk-in customers, resulting in a notable upsurge in membership conversions and overall sales
• Collaborated with other retail staff to ensure all customer needs were met in a timely manner
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
• Prepared daily financial reports and reconciliations
• Assisted customers with locating items and providing product information
• Provided administrative support to multiple departments, including scheduling facials, coordinating meetings and events
• Supervised that the store was always in accordance with Skoah's standards, and verified that the estheticians had met the expectations of members and visitors
• Key holder duties.

• Collaborated in community activities and events, promoting the community by recruiting new members and encouraging content creation and participation.

• Greeted customers in a friendly and professional manner
• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
• Managed inventory and restocking of bar supplies, resulting in a decrease in waste and spoilage
• Trained customer service team members on product knowledge and customer service best practices
• Developed training materials for customer service team members, resulting in improved customer service delivery
• Monitored customer feedback and identified trends that led to the development of new products and services
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.

• Exceeded monthly sales goal by 10% during high-volume winter

• Achieved a 20% increase in quarterly sales by offering specialized guidance on baby products
• Utilized active listening to identify customer needs and provide accurate solutions
• Performed cashier duties in a high-volume retail environment.

• Efficiently managed club budget and finances
• Contributed to fundraising and charitable initiatives
• Developed and implemented policies and procedures to ensure compliance with regulations
• Created an online platform to facilitate collaboration and communication between volunteers.