Samantha Ortega
Nisku,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Service Escalation Agent
Coast Appliances
08.2021 - Current
- Managing high volume of phone calls on a multi line phone system in an efficient and professional manner
- Working through service submission emails
- Articulating instructions and information in written form through written correspondence
- Multitasking and using multiple platforms with ease
- Maintaining a good working relationship with our manufacturers and third party vendors.
Guest Service Agent
Day's Inn Airdrie
03.2020 - 07.2021
- Ambassador for the hotel, which includes front desk, meeting guests expectations and ensuring guests have a great experience
- Great team member and always make people feel comfortable.
- Taking Phone calls and assisting with any questions or concerns guests may have
- Assisted guests with check-ins, account inquiries and any additional services needed.
Guest service agent
Comfort inn and suites
02.2019 - 02.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed blueprint training multiple times, enhancing my telephone etiquette
- Worked on the Health and Safety committee
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Great team member and always make people feel comfortable.
Lead hand of online grocery department
Ecommers
01.2017 - 02.2019
- Customer relations, which involved direct contact with customers and resolutions of any issues
- Inventory, consisted of tracking and retrieval of important information
- Time management, met and exceeded tight time lines.
Dispatcher/Customer Service
Bentley delivery
02.2009 - 01.2014
- Had key role in running a courier company
- Book keeping skills, including tracking, invoices and billing information
- Time management
- Key organization, and customer service.
Education
Diploma in business -
Alberta bible college
Calgary, AB01.2008
Skills
- Customer Service (10 years)
- Microsoft Office
- Hostess
- Front Desk
- Customer Service
- Guest Service
- Retail
- Hospitality
- Customer Service
- Guest Service
- Hostess
- Guest Services
- Guest Relations Experience
- Night Audit
- Host/Hostess
- Live Chat
- Multi-line Phone Systems
- Technical Support
- Phone Etiquette
- Troubleshooting
- Help Desk
- First Aid Certified
- CPR trained
Languages
English - Advanced
Additional Information - Professional Skills
- Food Handling Safety: Expert
- Customer Service: Expert
- Payment Processing: Expert
- MS Office (Excel, PowerPoint, Word, Outlook): Advanced
Timeline
Service Escalation Agent
Coast Appliances
08.2021 - Current
Guest Service Agent
Day's Inn Airdrie
03.2020 - 07.2021
Guest service agent
Comfort inn and suites
02.2019 - 02.2020
Lead hand of online grocery department
Ecommers
01.2017 - 02.2019
Dispatcher/Customer Service
Bentley delivery
02.2009 - 01.2014
Diploma in business -
Alberta bible college
Similar Profiles
ADRIANA GUERREROADRIANA GUERRERO
Sales Associate at Coast AppliancesSales Associate at Coast Appliances
DERRICK HUSKINSDERRICK HUSKINS
MERCHANCISER;SHIPPER/Store Receiver at COAST APPLIANCESMERCHANCISER;SHIPPER/Store Receiver at COAST APPLIANCES
Cindy NguyenCindy Nguyen
Commercial Business Administrator at Coast AppliancesCommercial Business Administrator at Coast Appliances