Adriana Avila

• Helped customers complete purchases, locate items and join reward programs.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Maintained strong social media and brand presence across Instagram, facebook platforms.
• Monitor online presence of company's brand and engage with users, strengthening customer relationships.
• Redesigning some of the company's clothing and merchandise.

Worked as a bartender at the different bar locations inside the CNE .
Helped guests with choosing the best wines and beers for
their taste with a friendly, respectful and dynamic customer service.
Maintained a clean workplace for the staff and guests.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.