Adrian Rivera Lopez
San Jose
Summary
IT professional with strong leadership and technical skills, complemented by exceptional customer service. Self-driven with a strong work ethic and the ability to excel in high-pressure environments. Looking to grow professionally while bringing innovative thinking and process enhancements to a team ready for change.
Overview
4
4
years of professional experience
Work History
IT Admin
Palo Alto Networks
Santa Clara, CA
01.2024 - Current
- Average 300-400 resolved tickets a quarter
- SME for our knowledge base articles on our internal browser
- Facilitated professional growth of interns through structured training
- Oversaw the execution of new hire orientation initiative
IT Logistics Technician
Chan Zuckerberg Initiative
Redwood City, CA
04.2022 - Current
- Managed multiple IT Projects: scripting for new hardware builds, Off-boardings, asset management for new building.
- Revived company IT vending machines to divert traffic from Helpdesk requests / walk ups
- Managed EOL hardware by working with 3rd party vendors REVIVN, re-purposing devices to schools, offices, etc.
- Created multiple documentation for new device setups and builds; iPhone14, MacBook, Windows devices
- Collaborated with cross-functional teams for seamless integration of logistics operations within the company''s supply chain strategy.
Queue Manager
EBay
San Jose, CA
03.2021 - 04.2022
- Managed HQ queue by escalating or re routing tickets to proper teams and departments, on site or globally
- New Hire Lead: Shipped hardware and on boarded 10-20 new hires weekly through Zoom orientations
- Lounge Support: Resolved on site appointments and walk ups in our IT Lounge, 20-40 users daily
- Deskside Support: Resolved issues for users unable to stop by lounge, or common issues around campus
Education
IT Course Achievement - IT
Year Up
Skills
- Active Directory
- MacOs
- Service Now
- Okta
- Intune / Windows OS
- JAMF
- Admin Consoles: Zoom, Gsuite, Adobe
Languages
Spanish
Professional Working
Timeline
IT Admin
Palo Alto Networks
01.2024 - Current
IT Logistics Technician
Chan Zuckerberg Initiative
04.2022 - Current
Queue Manager
EBay
03.2021 - 04.2022
IT Course Achievement - IT
Year Up