Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Accomplishments
Affiliations
Timeline
Generic

Adrian Koduah

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Forward-thinking Software Engineer with background working productively in dynamic environments. Fluent in programming languages used to develop software within industry. Proud team player focused on achieving project objectives with speed and accuracy.

Overview

8
8
years of professional experience

Work History

Technical Support

Rogers Communications
Ontario
06.2022 - Current
  • Experience within a fast pace environment
  • First point of contact with customer service taking full responsibility for all order in-taking, inquiries/concerns/complaints
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Served customers and followed outlined steps of service.

Customer Service Representative

McDonald's
Ontario
03.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responsible for store cleanliness following company procedures.

Customer Service Representative

Best Buy
Ontario
10.2020 - 07.2022
  • Provide first level technical solutions in regards to installation, operation and maintenance of products
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Answering inbound customer queries
  • Ensure requests are handled appropriately by coordinating with various functions within the company
  • Schedule service calls and follow up with customers/clients.

Customer Service Representative

B&KO Engineering Services
Ontario
06.2016 - 11.2018
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Provided primary customer support to internal and external customers
  • Recommended products to customers, thoroughly explaining details.

Education

General Science -

Prempeh College

Bachelor of Science - Computer Engineering

York University
Toronto

Skills

  • Communication Skills
  • Microsoft Office
  • Software Troubleshooting
  • Operating Systems
  • Technical Support
  • Customer Service
  • Negotiation
  • Problem Solution
  • Digital Signal Processing
  • Computer graphics
  • High-Performance Computing
  • System Engineering
  • Concept Development
  • Scheduling
  • Information Security
  • Shipping and Logistics
  • Customer satisfaction measurement
  • Assertiveness
  • Consultative Sales
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Account updating
  • Complaint resolution

Languages

English
First Language
English
Proficient (C2)
C2

Websites

References

  • Ilir Dema - Computer Java Professor From York University is a Professor I enjoyed being a student for and aced both classes of Java and Logical Calculation courses with High Scores which built our connection strong and was guaranteed by him to be my reference for future purposes

Accomplishments

  • Awards and Accomplishment in Sales in Rogers Telecommunication- Selling products for this company and evidently was always the 1st or 2nd on team based on every month performances

Affiliations

  • Having Empathy And Open-Mindedness
  • High Emotional Intelligence
  • Building Strong Relationships
  • Developing Confidence and Self-Awareness
  • Resilience When Comes Across Setbacks

Timeline

Technical Support

Rogers Communications
06.2022 - Current

Customer Service Representative

Best Buy
10.2020 - 07.2022

Customer Service Representative

McDonald's
03.2019 - Current

Customer Service Representative

B&KO Engineering Services
06.2016 - 11.2018

General Science -

Prempeh College

Bachelor of Science - Computer Engineering

York University

Similar Profiles

CREATE PROFILE
Adrian Koduah