Mohammad Yeamin Khan
Fredericton,NB
Summary
Technical Analyst with expertise in troubleshooting hardware and software issues, providing top-tier client service. I specialize in providing prompt and effective technical assistance to resolve user issues and ensure smooth IT operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support
Beanfield
Toronto, ON
06.2023 - Current
- Assisted customers with technical support issues when needed
- Provided technical support for end users when needed
- Provided technical support for applications and users
- Provided technical support to ensure successful product launches
- Provided technical support for system modifications and upgrades
- Provided technical support on repair jobs whenever needed
- Analyzed network traffic to identify security threats and vulnerabilities
- Configured and tested network hardware such as routers, switches, hubs, and bridges
- Troubleshoot application errors and provided technical support to end-users
- Collaborated closely with the Manager of Client Services and user access for Tier 2 support groups.
Technical Analyst
Softcovision
Toronto, ON
02.2021 - 06.2023
- Provide onsite Tier 1 and Tier 2 support for various technical issues including connectivity, hardware, software, and peripherals
- Deliver exceptional client service within established standards, ensuring prompt issue resolution and maintaining a positive attitude
- Collaborate with technical teams to quickly address client issues and requests
- Participate in projects and initiatives, completing assigned tasks efficiently
- Deploy and maintain computing hardware, printers, and peripherals successfully
- Maintain availability of systems within the device management landscape, encompassing tools such as SCCM, JAMF, Intune, Azure Virtual Desktop, VMWare Horizon, or Beyond Trust Remote Support
- Document hardware/software issues and solutions, following established procedures
- Share knowledge with colleagues to enhance team effectiveness
- Develop a comprehensive understanding of client priorities, recognizing the significance of functional digital services for both clients and the public
- Implemented security measures to protect the LAN from unauthorized access and cyber threats, including firewall configuration and access control policies
- Provided technical support to end-users regarding network-related issues, offering clear instructions and troubleshooting steps to resolve problems effectively.
Field Service Technician
Rogers
Toronto, ON
01.2020 - 02.2021
- Installed and configured LAN hardware such as switches, routers, bridges, hubs and other network devices
- Monitored network performance to ensure consistent availability of services and troubleshot any issues that arose
- Maintained local area networks for multiple sites by configuring, diagnosing and repairing all networking systems
- Performed regular maintenance on network equipment including patching cables, installing new components, and performing firmware upgrades
- Created detailed documentation of existing network infrastructure and updated it regularly with environmental changes
- Assisted users in resolving technical problems related to their LAN connection or setup issues
- Provided technical support to end-users regarding connectivity issues or other LAN-related queries.
Education
Computer Programmer -
Seneca College
04-2022
Skills
- Technical Proficiency
- Troubleshooting Skills
- Client Service Skills
- Communication Skills
- Team Collaboration
- Project Management
- Adaptability
- Server improvements
- Maintenance & Repair
- Software Installation and Configuration
- Operating System Management (eg, Windows, macOS, Linux)
- Networking Setup and Maintenance
- Peripheral Device Configuration (eg, printers, scanners)
- Firewalls and endpoint security
- VXLAN designs and troubleshooting
- VMWare experience
- IP address structure & Firewall management
- Switching & Routing protocol expertise
- DNS implementation
Certification
- CompTIA A+
Timeline
Technical Support
Beanfield
06.2023 - Current
Technical Analyst
Softcovision
02.2021 - 06.2023
Field Service Technician
Rogers
01.2020 - 02.2021
- CompTIA A+
Computer Programmer -
Seneca College
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