Adrian Aymont
Toronto,ON
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing technical employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Project Manager
GoFleet Corporation
Mississauga, Canada
12.2019 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Planned, designed, and scheduled phases for large projects.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
Team Lead
Gofleet Corporation
Mississauga, ON
10.2018 - 11.2019
- Managed a team of technical support representatives to ensure SLA response and resolution times are met for issues and inquiries from clients
- Handled escalated technical support issues to provide resolution while maintaining outstanding customer service
- Developed training materials and provided educational instruction to staff on products and support processes
- Engaged with enterprise level clients for account management and fulfillment duties
- Maintained and promoted relationships with vendors, identify gaps and formulating strategies to overcome issues in supply chain
- Introduced Learning Management System and oversaw development and implementation of project from initial white-boarding, including curation of learning materials
- Oversaw creation of internal team, setting KPI’s and SLA’s for team achievement and measurement
- Conducted ongoing analysis of team and department metrics using advanced analytics
- Improved team KPI’s by more than 50% over period of 6 months
- Participated in hiring process by conducting interviews, evaluating technical skills, and onboarding new team members.
Service Coordinator
Graham Alarm Monitoring Ltd
, Ontario
10.2017 - 09.2018
- Managed customer service requests
- Scheduled client site visits with available technicians
- Sourced sub-contractors for work outside of the business home service area
- Ordered equipment required for completion of work by technicians
- Ensured prompt response to client concerns
English Teacher
Modern Language Center
06.2016 - 10.2017
- Organized lesson plans and curriculum for students
- Assessed students level of proficiency and progress
- Provided a dynamic and interesting learning environment for students Page 2 of 4
- Assisted and provide feedback with any topics students may have problems with
- Developed customized curriculum to meet the needs of individual students
English Teacher
Instituto Hamer Sharp Atizapan
09.2013 - 12.2015
- Mexico City Area, Mexico, Organized lesson plans and curriculum for students
- Assessed students level of proficiency and progress
- Provided a dynamic and interesting learning environment for students
- Assisted and provide feedback with any topics students may have problems with
- Developed customized curriculum to meet the needs of individual students
Security Dispatcher
Graham Alarm Monitoring Ltd
Mississauga, Canada
08.2008 - 04.2013
- Monitored security systems, medical systems, and fire systems for residental and commercial clients
- Provided training for new employees and junior operators
- Oversaw shift operations to ensure standards and procedures were followed
- Handled client inquiries and concerns
Network System Administrator
Open Page Wholesalers
Mississauga, Canada
09.2006 - 08.2008
- Administered network for approximately 20 users ensuring smooth operation of systems including email and data storage in a hybrid Windows-Linux environment
- Ensured security of files stored on the system through end user permissions implementation and a redundant backup system
- Solved end user issues with program and network usability
Technical Support Representative
Stream International
Belleville, Ontario
10.2003 - 06.2005
- Handled support requests across multiple lines of business for a large multinational technology company
- Provided solutions to client issues using a total problem resolution methodology
- Maintained a professional and friendly manner with customers
- Solved technical issues for clients in a timely manner
Help Desk Technician
Fleming College
Peterborough, Ontario
04.2001 - 12.2002
- Supervised a computer lab containing 200 workstations
- Assisted students with all software packages installed on the workstations
- Performed troubleshooting of problems with workstations
- Maintained a professional but friendly atmosphere
Education
Project Management
University of Toronto School of Continuing Studies
01.2019 - 01.2020
Computer/Information Technology Administration and Management
Fleming College
Peterborough 06.2001 - 05.2002
Network Administration, Computer/Information Technology Administration and Management
Fleming College
Peterborough 09.1999 - 05.2001
Skills
Technical Project Leadershipundefined
Timeline
Project Manager
GoFleet Corporation
12.2019 - Current
Project Management
University of Toronto School of Continuing Studies
01.2019 - 01.2020
Team Lead
Gofleet Corporation
10.2018 - 11.2019
Service Coordinator
Graham Alarm Monitoring Ltd
10.2017 - 09.2018
English Teacher
Modern Language Center
06.2016 - 10.2017
English Teacher
Instituto Hamer Sharp Atizapan
09.2013 - 12.2015
Security Dispatcher
Graham Alarm Monitoring Ltd
08.2008 - 04.2013
Network System Administrator
Open Page Wholesalers
09.2006 - 08.2008
Technical Support Representative
Stream International
10.2003 - 06.2005
Computer/Information Technology Administration and Management
Fleming College
06.2001 - 05.2002
Help Desk Technician
Fleming College
04.2001 - 12.2002
Network Administration, Computer/Information Technology Administration and Management
Fleming College
09.1999 - 05.2001
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