Adrian Aymont
Toronto,ON
Summary
Seasoned Technology Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 10 years toward handling complex hardware and software installations. Lends experienced knack for equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Project Manager
GoFleet Corporation
01.2019 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
Team Lead
Gofleet Corporation
10.2018 - 11.2019
- Managed a team of technical support representatives to ensure SLA response and resolution times are met for issues and inquiries from clients
- Handled escalated technical support issues to provide resolution while maintaining outstanding customer service
- Developed training materials and provided educational instruction to staff on products and support processes
- Engaged with enterprise level clients for account management and fulfillment duties
- Maintained and promoted relationships with vendors, identify gaps and formulating strategies to overcome issues in supply chain
- Introduced Learning Management System and oversaw development and implementation of project from initial white-boarding, including curation of learning materials
- Oversaw creation of internal team, setting KPI's and SLA's for team achievement and measurement
- Conducted ongoing analysis of team and department metrics using advanced analytics
- Improved team KPI's by more than 50% over period of 6 months
- Participated in hiring process by conducting interviews, evaluating technical skills, and onboarding new team members.
Service Coordinator
Graham Alarm Monitoring Ltd
10.2017 - 09.2018
- Managed customer service requests
- Scheduled client site visits with available technicians
- Sourced sub-contractors for work outside of the business home service area
- Ordered equipment required for completion of work by technicians
- Ensured prompt response to client concerns
English Teacher
Modern Language Center
09.2013 - 10.2017
- Organized lesson plans and curriculum for students
- Assessed students level of proficiency and progress
- Provided a dynamic and interesting learning environment for students Page 2 of 4
- Assisted and provide feedback with any topics students may have had problems with
- Developed customized curriculum to meet the needs of individual students
English Teacher
Instituto Hamer Sharp Atizapan
09.2013 - 12.2015
- Mexico City Area, Mexico, Organized lesson plans and curriculum for students
- Assessed students level of proficiency and progress
- Provided a dynamic and interesting learning environment for students
- Assisted and provide feedback with any topics students may have had problems with
- Developed customized curriculum to meet the needs of individual students
Security Dispatcher
Graham Alarm Monitoring Ltd
08.2008 - 04.2013
- Monitored security systems, medical systems, and fire systems for residentialand commercial clients
- Provided training for new employees and junior operators
- Oversaw shift operations to ensure standards and procedures were followed
- Handled client inquiries and concerns
Education
Information Technology Administration
Fleming College
PeterboroughInformation Technology Administration
Fleming College
PeterboroughSkills
- Technical Project Leadership
- Project Planning and Development
- Business Process Re-Engineering
- Resource Allocation
- Procedure Development
- Client Relations
- Requirements Analysis
Certification
- Agile Project Management Training - University of Toronto
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Project Manager
GoFleet Corporation
01.2019 - Current
Team Lead
Gofleet Corporation
10.2018 - 11.2019
Service Coordinator
Graham Alarm Monitoring Ltd
10.2017 - 09.2018
English Teacher
Modern Language Center
09.2013 - 10.2017
English Teacher
Instituto Hamer Sharp Atizapan
09.2013 - 12.2015
Security Dispatcher
Graham Alarm Monitoring Ltd
08.2008 - 04.2013
Information Technology Administration
Fleming College
Information Technology Administration
Fleming College
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