Adrian Alvarez
Ottawa,ON
Summary
Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Professional Dog Walker
BWD
Ottawa, ON
07.2023 - Current
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Conducted pre-walk assessments to evaluate each dog's readiness for the walk and identify any potential risks or hazards.
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
- Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Maintained open communication with clients, providing updates on their pets' behavior, health, and progress.
- Exhibited adaptability by accommodating clients' special requests and last-minute schedule changes.
Owner & Director
Angry Chango Collectibles
Ottawa, ON
04.2022 - Current
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established pipelines for asset creation, streamlining production processes.
- Conceptualized compelling 3D models, visual effects and motion graphics for logos, symbols, backgrounds and special features.
- Managed multiple social media accounts, ensuring consistency in tone and messaging across all channels.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Boosted audience engagement with the creation of compelling content for various digital platforms.
3D Artist/Research Assistant
Include Labs
Ottawa
09.2019 - 04.2022
- Developed stylized comic book look for textures using Photoshop and Substance painter
- Responsible for look development of educational AR applications about ISS technology
- Used Houdini and 3DS Max to create optimized animations for Augmented Reality
- Converted and Optimized NASA 3D assets for Augmented Reality use.
Teaching Assistant
Carleton University
Ottawa, ON
09.2019 - 04.2022
- Assisted students with diverse assignments, ranging from rigging to how to set up proper lighting in Unreal and Unity
- Helped professors with grading assignments in topics related to VR, AR, and linear animation
- Conducted tutorials on how to use tools essential to the development of VR and AR applications.
3D Generalist
DarkSlope Studios
Toronto, ON
05.2018 - 12.2018
- Responsible for the creation of high-quality 3D assets, including characters, environments, and objects for VR games
- Collaborated with the game designers and technical artists to ensure the creation of assets that were visually stunning and optimized for VR experiences
- Collaborating with other artist in the creation of design concepts and translation into 3D assets for linear animation.
Desktop Technician - Tier II
Ultimate Software
Toronto, ON
01.2015 - 01.2016
- Installed, configured and troubleshot desktop systems, workstations, servers and network equipment
- Responded to issues in a SLA ticket system, prioritizing critical issues, using Service Now ticketing system
- Assisted with the setup of AV equipment for presentations and meetings
- Complete provisioning and management of IT assets
- Provide IT support to employees in the Toronto location face to face and to employees in remote locations via email, phone, or video chat.
Apple Certified Technician - Apple Genius
Apple Inc
Toronto, ON
01.2011 - 01.2015
- Provided frontline customer support, including hardware and software troubleshooting and diagnosis
- Troubleshot and repaired Apple hardware and software products
- Produced and maintain repair documentation using Peoplesoft case management system
- Provided technical support for in-house systems, including demo unit refreshes and back of house computers
- Provided ongoing technology training to sales associates and new technicians.
Education
Master of Science - Human Computer Interaction (ABD)
Carleton University
Ottawa, CanadaGAME ART AND DESIGN DIPLOMA -
Centennial College
Toronto, Canada01.2018
M.S IN IN COMPUTER AND COMMUNICATION NETWORKS -
Telecom SudParis
Evry, France01.2009
B.S. IN NETWORK AND COMMUNICATIONS MANAGEMENT -
Devry University
Georgia, USA01.2005
Skills
- Relationship Building
- Content scheduling
- Problem-Solving
- Proficient in Microsoft 365 Suite
- Proficient in Adobe Creative Suite
- Desktop Technical Support
- Programming languages: Python, Java
Academic Papers
- Examining the Impact of Massively-Multiplayer Online Role-Playing Games on Social Well-Being in the COVID-19 Pandemic, FDG2022, 2022, First Author, Athens, Greece
- One Ring Fit to Rule Them All? An Analysis of Avatar Bodies and Customization in Exergames., FRONTIERS ONLINE JOURNAL, 2021, Second author
- A Comparative Analysis of Multi-Initiative Level Authoring Tools, CANADIAN GAME STUDIES ASSOCIATION, 2020, First Author, London, Canada
Volunteer Experience
- Canadian National Institute for the Blind, GAME DESIGNER AND HOST, 2020, 2021, I work with the CNIB to design and deliver Zoom-based games for people with sight loss., Canada-wide
- Virtual Reality Software and Technology Conference, STUDENT VOLUNTEER, 2020, I worked as a student volunteer for the VRST 2020 conference, virtually held in Ottawa, Ontario., London, Canada
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Professional Dog Walker
BWD
07.2023 - Current
Owner & Director
Angry Chango Collectibles
04.2022 - Current
3D Artist/Research Assistant
Include Labs
09.2019 - 04.2022
Teaching Assistant
Carleton University
09.2019 - 04.2022
3D Generalist
DarkSlope Studios
05.2018 - 12.2018
Desktop Technician - Tier II
Ultimate Software
01.2015 - 01.2016
Apple Certified Technician - Apple Genius
Apple Inc
01.2011 - 01.2015
Master of Science - Human Computer Interaction (ABD)
Carleton University
GAME ART AND DESIGN DIPLOMA -
Centennial College
M.S IN IN COMPUTER AND COMMUNICATION NETWORKS -
Telecom SudParis
B.S. IN NETWORK AND COMMUNICATIONS MANAGEMENT -
Devry University