Brook Macbride
Kitchener,ON
Summary
Organized and dependable animal care professional successful at managing multiple priorities with a positive attitude and patience. Willingness to take on added responsibilities to meet team goals and exceed customer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Dog Walker
The Fairy Dogmother
09.2023 - Current
- Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
- Educated new pet owners on proper leash handling techniques minimizing risk of injuries during walks.
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
- Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
- Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
- Pick up and drop off of all dogs within a safe and timely manner.
Kennel Attendant
Countryside Boarding and Grooming
10.2021 - 04.2022
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitoring up to 12 dogs per daycare group while providing care for boarding dogs at the same time.
- Administered medications and supplements per owners instructions.
Cashier
Winners TJX
10.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Diploma - Highschool
Huron Heights Secondary School
Kitchener, ON06.2021
Skills
- Dog Handling Expertise
- Client Relationship Building
- Canine Behavior Knowledge
- Strong physical stamina
- Customer Service-Oriented
- Professionalism and Courtesy
- Exceptional Patience
- Basic Dog Grooming
- Leash Training Techniques
- Canine nutrition understanding
- Punctual and Reliable
Certification
Pet first aid & CPR certificate
Volunteer Experience
Co-op student at the Kitchener-Waterloo Humane society.
Timeline
Professional Dog Walker
The Fairy Dogmother
09.2023 - Current
Kennel Attendant
Countryside Boarding and Grooming
10.2021 - 04.2022
Cashier
Winners TJX
10.2020 - 06.2021
Diploma - Highschool
Huron Heights Secondary School
Pet first aid & CPR certificate
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