Adnan Varghese
Mississauga,ON
Summary
Dynamic retail manager with a proven track record in customer service, team leadership, and operational excellence. Successfully led sales teams to exceed targets and implemented training that significantly improved staff performance. Recognized for enhancing customer satisfaction through a commitment to delivering positive shopping experiences. Aiming to leverage skills in a fast-paced environment to drive team growth and elevate company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Keyholder
Psychobunny
06.2024 - Current
- Managed efficient store operations in compliance with company guidelines.
- Elevated store performance amidst times of change.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Responsible for People(DOR).Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge while working with management to determine key tasks to delegate to associates.
- Set performance expectations for staff to ensure exceptional customer service and worked to utilize Endear and online outreach as a means to generate revenue and drive traffic into the store.
- Assisted in Sales and Management at the Psychobunny Outlets.
- Tracked stock movement to ensure availability of merchandise for customers and organized backroom storage areas to maximize efficiency of space utilization.
- Developed schedules for associates based on needs of the business and monitored employee performance to ensure adherence to company policies and procedures.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Collaborated with store leadership team to grasp management processes and promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Provided feedback and suggested enhancements to management based on customer preferences and store metrics.
Sales Associate
Psychobunny
11.2023 - 06.2024
- Greeted customers, offered styling advice to enhance customer experience and comprehensive details regarding product features, brand values, costs and service options.
- Ensured constant awareness of updated store merchandise and policies.
- Cultivated strong customer connections for increased repeat business.
- Categorized inventory to enhance accessibility.
- Executed periodic assessments of stock to maintain accurate counts.
- Enhanced sales through targeted recommendations while monitoring metrics to reveal sales trends.
Dental Surgeon
Vishwanath Katti Institute of Dental Sciences(Satellite Clinics)
Belagavi, Karnataka,India
02.2019 - 10.2021
- Managed and led clinical activities and procedures
- Responsible for teaching and mentoring new clinical staff and dentists, and dental students.
- Responsible for acquisition of resources for satellite clinics.
- Responsible for patient and community education.
- Performed various clinical,surgical and lab procedures to provide dental care and treatment.
- Managed the clinics daily functioning with respect to accounts,stocking,handling new and recall appointments.
Education
Bachelor of Dental Surgery - Dentistry
KLE Vishwanath Katti Institute of Dental Sciences
Belgavi,Karnataka12.2018
Skills
- Leadership
- Organization
- Problem-solving
- Work Planning and Prioritization
- Team building and management
- Retail inventory management
- Communication
- Sales
- Multitasking
Certification
2020-09
Registered and certified to practice Dentistry-Karnataka State Dental Council
2022
Member of The International Congress of Oral Implantologists (ICOI)
Affiliations
- Former Member of the Kuwait National Kendo team
- State level athlete(Freestyle Wresting-Olympic,Catch Wrestling (Kushti)
- Boy Scout-Third Class(Boy Scouts of America-Troop 938 Kuwait )
- London Academy of Music and Dramatic Arts Certifications(conducted by the British School of Kuwait)
- -Grade 5 (Acting)
- -Grade 2(Mime)
- Involved in a Professional Theatre Production called The Dream Dealer.
- Helped organize Kerala State Gatta Gusthi/Kushti)tournament
- Helped organize South Indian region Kushti tournament.
- Involved with charities in Kuwait that assist and cater to Foreign Manual Labourers
- Involved in participating and organizing church programs at the National Evangelical Church of Kuwait
- Involved in Setting up of stalls, organizing meetings, and conducting sales at university events.
- Recreation: Art, Theatre, Bodybuilding and Weightlifting,Pistol and Rifle Marksmanship, Kendo,Wrestling,Boxing,Camping, Sports,Science,Reading Epics and Classic Literature.
Accomplishments
- 2022-Freestyle Wresting (Senior) 92kg Kerala District Sivler Medalist
- Contributed to creating a 20% + increase in revenue at an already well functioning clinic.
- Charged with instruction of both peers and newcomers at the Satellite clinics during my Internship.
Timeline
Keyholder
Psychobunny
06.2024 - Current
Sales Associate
Psychobunny
11.2023 - 06.2024
Dental Surgeon
Vishwanath Katti Institute of Dental Sciences(Satellite Clinics)
02.2019 - 10.2021
Bachelor of Dental Surgery - Dentistry
KLE Vishwanath Katti Institute of Dental Sciences
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