Lauryn Adili
St. Thomas
Summary
Diligent receptionist and assistant with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Keyholder
Sally Beauty
- Processed inventory
- Stocking shelves in a timely manner
- Handled all POS sales
- Helping customers with anything they needed and making them feel confident and beautiful
- Processed all closing duties and locked the store up on closes
Manager
Dollarama
- Assisted in scheduling
- Designated aisles assigned to me to merchandise and maintain the stock
- Closed 2-3 nights, handled all POS nightly transactions for store close and counted safe/tills
- Managed 7-9 employees per shift
- Extensive training on merchandising and planograms
- Unloaded shipment
- Assisted customers when needed
- Completed 3 months of Dollarama inventory with WIS company
Dental Assistant/Administrator
Belmont Dental
- Scheduled patients daily using a software called Dentrix
- Answered phones, emails, and paper mail
- Handled all transactions and insurance claims
- Assisted in scaling, x-rays, extractions, filings, crowns, nightguards and dentures
- Guided all patients dealing with dental anxiety
- Extensive training on instrument cleaning and setup
- Participated in several dental workshops with the ODA at the toronto dental convention
Dental Receptionist/Dental Assistant
Sunset Dental
07.2023 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Monitored patient comfort and safety during dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
COLLEGE DIPLOMA - medical office assisting
TRIOS COLLEGE OF BUSINESS, TECHNOLOGY AND HEALTHCARE
01.2021
HIGHSCHOOL DIPLOMA - Academic Courses
ARTHUR VOADEN SECONDARY SCHOOL
01.2018
Skills
- Communication
- Problem solving
- Computer technology (knowledge with all microsoft 365 platforms)
- Quick learner
- Creativity
- Team-player
- Empathetic
- Adaptable
- Leadership
- Appointment scheduling
- Office administration
- Digital X-ray proficiency
- Equipment sterilization
- Sterilization techniques
Languages
English
Full Professional
Certification
- Perri-Med First Aid/CPR Training, BLS Provider CPR+AED Perri-Med Issued: 2024-03-05 Expiry: 2025-03-05
Timeline
Dental Receptionist/Dental Assistant
Sunset Dental
07.2023 - Current
HIGHSCHOOL DIPLOMA - Academic Courses
ARTHUR VOADEN SECONDARY SCHOOL
Keyholder
Sally Beauty
Manager
Dollarama
Dental Assistant/Administrator
Belmont Dental
COLLEGE DIPLOMA - medical office assisting
TRIOS COLLEGE OF BUSINESS, TECHNOLOGY AND HEALTHCARE
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