ADNAN SAQUIB
206B-2905 Unwin Road,Calgary,Canada
Summary
Results-oriented Customer Service Representative with a proven track record of handling customer complaints and providing effective solutions. Skilled in maintaining high merchandising standards and meeting financial goals through strategic oversight. Experienced in identifying and recruiting top talent to enhance team capabilities and performance. Proficient in computer skills and possess excellent customer service and time management abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Mcdonald's Canada
Calgary, Alberta
12.2024 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Contacted customers about potential service upgrades, new services and account changes.
- Prevented key account losses by researching discrepancies and correcting problems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Operations Assistant Manager
Loblaw Canada
Winnipeg, MB
03.2024 - 12.2024
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Lead team to boost productivity and engagement, achieving measurable retention improvements
Swing Manager
McDonald's Canada
Winnipeg, MB
08.2019 - 12.2024
- Trained six co-workers managing orders, taking phone calls, and prep cooking
- Expert in frontline, backend and prep cook
- Expert in suggestive selling and promoting offers
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
Customer Service Representative
Malbrough Hotel
Winnipeg, MB
06.2023 - 06.2024
- Handle customer complaints, provide appropriate solutions
- Follow communication procedures, guidelines and policies
- Maintain high merchandising standards, ensuring consistent operational excellence
- Manage departmental finances, meeting financial goals through strategic oversight
- Identify and recruit top talent, enhancing team capabilities and performance
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries via phone, email, and chat.
Education
CLIENT SERVICE SPECIALIST -
MANITOBA INSTITUTE OF TRADES AND TECHNOLOGY
WINNIPEG, MB08.2021
Skills
- Customer satisfaction measurement
- High-energy attitude
- Positive and professional
- Product knowledge
- Consultative sales
- Decision making
- work under pressure
- body language
- Eye contact
- Customer service and satisfaction
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
License
*Alberta class 5 full drivers license
*Able to obtain Transport security clearence
Timeline
Assistant Manager
Mcdonald's Canada
12.2024 - Current
Operations Assistant Manager
Loblaw Canada
03.2024 - 12.2024
Customer Service Representative
Malbrough Hotel
06.2023 - 06.2024
Swing Manager
McDonald's Canada
08.2019 - 12.2024
CLIENT SERVICE SPECIALIST -
MANITOBA INSTITUTE OF TRADES AND TECHNOLOGY
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