Jasil Khan Kadavath
Sydney,NS
Summary
I am a permanent resident of Canada, Supply Chain Management Postgraduate with background in Economics and Statistics. Strong technical proficiency with work history in Business analytics and Customer service. In-depth knowledge of Microsoft office coupled with excel data analysis tools and predicting the trends abilities. Highly organized, proactive and punctual with team- oriented mentality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Swiss Chalet
Sydney, NS
12.2021 - Current
- Opening and closing the whole restaurant
- Appointing, inducting, and mentoring new staff members
- Scheduling shifts and assigning tables to waitstaff
- Resolving customers questions and grievance in a professional manner
- Conducting payroll activities in an accurate manner
- Recording all income and expenses and ensuring that cash registers are balanced.
Office Assistant
Parkland Cape Breton
Sydney, NS
01.2021 - 01.2023
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Greeted visitors, assessed needs and directed to appropriate personnel
- Rendered information to callers and drafted office emails
- Sorted incoming mail and directed to correct personnel each day.
Technical Sales Representative
Sydney Call center AT&T
Sydney, NS
04.2021 - 03.2022
- Assesses competitors by analyzing and summarizing competitor information and trends, identifying sales opportunity
- Closes new accounts by answering calls and emails along with verifying and entering information
- Making sales by outbound calls to the customers
- Identified products and services that would be best fit for customer projects.
Customer Service Representative
Walmart
Sydney River, NS
10.2020 - 03.2021
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of- sale
- Cleaned and stocked front end areas, including register changing tapes and ribbons
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Customer Experience Team Lead
Walmart
Port Hawkesbury, NS
10.2019 - 10.2020
- Assisted approximately 900 customers each and every day with Products questions
- Asked probing questions to determine service
- Managed outbound call process, triaged customer voicemails and determined priority level of responses
- Assisted field operations in maintaining consistent customer satisfaction with quality products and services
- Built open, welcoming relationships with customers by replying to messages promptly and personally.
Quality Control Associate
Victoria Co-op Fisheries, NS
04.2019 - 09.2019
- Identified quality trends to investigate system flaws, process inefficiencies and training needs
- Monitored completed work and provided feedback to improve team member performance
- Used Six Sigma methodology to develop and execute process improvement projects
Education
Master of Arts -
Cape Breton University
12.2020
Bachelor of Arts - Economics
Farook College
04.2018
12th Grade - Social Sciences And Humanities
Islahiya Oriental Higher Secondary
School
04.2013
Skills
- Supervision
- Team building
- Decision-making
- Proficient in
- Microsoft Excel
- Purchasing methodologies
- Supply chain planning
- Effective customer
- Customer service
- Financial
- Logistics
- Marketing
- Statistical analysis
- Statistics
- Customer satisfaction measurement
- Complaint resolution
- Consultative Sales
- Product Knowledge
Timeline
Assistant Manager
Swiss Chalet
12.2021 - Current
Technical Sales Representative
Sydney Call center AT&T
04.2021 - 03.2022
Office Assistant
Parkland Cape Breton
01.2021 - 01.2023
Customer Service Representative
Walmart
10.2020 - 03.2021
Customer Experience Team Lead
Walmart
10.2019 - 10.2020
Quality Control Associate
Victoria Co-op Fisheries, NS
04.2019 - 09.2019
Master of Arts -
Cape Breton University
Bachelor of Arts - Economics
Farook College
12th Grade - Social Sciences And Humanities
Islahiya Oriental Higher Secondary
School
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