Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aditya Lakhen

Ladysmith,BC

Summary

Proven leader with extensive experience at Dairy Queen Grill & Chill, adept in Operations Management and Team Motivation. Enhanced customer satisfaction and financial accuracy, fostering a positive work environment and driving team to exceed performance targets. Skilled in CRM and strategic planning, achieving significant improvements in efficiency and service quality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Dairy Queen Grill & Chill
01.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Supervisor

Dairy Queen Grill & Chill
05.2018 - 11.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Associate of Arts - Business

Coquitalm College
Coquitlam, Canada
12.2021

Skills

  • Customer Relationship Management (CRM)
  • Operations Management
  • Project management abilities
  • Team motivation
  • Sales Reporting
  • Staff Supervision
  • Financial Management
  • Strategic Planning

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Assistant Manager

Dairy Queen Grill & Chill
01.2023 - Current

Supervisor

Dairy Queen Grill & Chill
05.2018 - 11.2022

Associate of Arts - Business

Coquitalm College

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Aditya Lakhen