Summary
Overview
Work History
Education
Skills
Timeline
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Adita Teresa Costa

Halifax,Canada

Summary

Customer-focused retail professional with 2+ years of Canadian experience in high-volume customer service environments. Skilled in POS transactions, customer engagement, and maintaining organized sales areas. Developed strong sales and customer service skills in fast-paced retail environment. Skilled at managing inventory, assisting customers, and achieving sales targets. Seeking to transition into new field, leveraging strong communication and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Customer Service & Safety Support Officer

Jolcar Security and Services Inc.
08.2023 - Current
  • Provided front-line customer service in educational institutions and public events
  • Assisted visitors with directions, information, and general support
  • Maintained a calm, professional presence in busy and high-traffic environments
  • Communicated effectively to resolve concerns and support safe operations

Customer Service Associate / Cashier

Sobeys Canada
12.2022 - 12.2024
  • Delivered consistent, high-quality customer service in a fast-paced retail environment
  • Processed cash, debit, credit, and refund transactions accurately using POS systems
  • Assisted customers with product selection, pricing, and in-store inquiries
  • Maintained organized, clean checkout and front-end areas to company standards

Crew Member – Customer Service & Operations

McDonald's Canada
10.2022 - 12.2022
  • Provided efficient, friendly service while handling high customer volume
  • Accurately processed customer orders and payments using POS systems
  • Maintained speed, accuracy, and service quality during peak hours
  • Addressed customer concerns professionally to support positive experiences

Education

Business Administration

Mount Saint Vincent University (MSVU)
Halifax, NS

Secondary & Higher Secondary Certificate - Grades 10 & 12

Holy Cross School And Holy Cross College
Dhaka, Bangladesh
01.2019

Skills

  • Customer Service & Customer Engagement
  • Retail Sales & Sales Support
  • Cash Handling & POS Transactions
  • Upselling & Add-On Sales
  • Store Organization & Merchandising
  • High-Volume Fast-Paced Environments

  • Customer Issue Resolution
  • Team Collaboration & Reliability
  • Time Management & Multitasking
  • Professional Communication
  • Safety Awareness & Public Interaction

Timeline

Customer Service & Safety Support Officer

Jolcar Security and Services Inc.
08.2023 - Current

Customer Service Associate / Cashier

Sobeys Canada
12.2022 - 12.2024

Crew Member – Customer Service & Operations

McDonald's Canada
10.2022 - 12.2022

Business Administration

Mount Saint Vincent University (MSVU)

Secondary & Higher Secondary Certificate - Grades 10 & 12

Holy Cross School And Holy Cross College
Adita Teresa Costa