Adina Pilkington
Gabriola
Summary
Dynamic Assistant Manager at Fox and Hounds British Pub with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and conflict resolution, I successfully mentored staff and improved operational efficiency, driving repeat business through exceptional service and effective leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fox and Hounds British Pub
03.2015 - Current
- Managed routine tasks to ensure performance, quality, and service standards were met.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Cultivated strong professional relationships with colleagues.
- Tracked cash flow and documented deposits, enhancing precision.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Chemainus High School
Chemainus, BC1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Familiar with multiple POS systems
- Conflict resolution
- Closing oversight
- Hiring and training
Languages
English
Certification
Serving it right
Timeline
Assistant Manager
Fox and Hounds British Pub
03.2015 - Current
Serving it right
Chemainus High School
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