Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adina Pilkington

Gabriola

Summary

Dynamic Assistant Manager at Fox and Hounds British Pub with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and conflict resolution, I successfully mentored staff and improved operational efficiency, driving repeat business through exceptional service and effective leadership.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Fox and Hounds British Pub
03.2015 - Current
  • Managed routine tasks to ensure performance, quality, and service standards were met.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Cultivated strong professional relationships with colleagues.
  • Tracked cash flow and documented deposits, enhancing precision.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

Chemainus High School
Chemainus, BC
1999

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff supervision
  • Familiar with multiple POS systems
  • Conflict resolution
  • Closing oversight
  • Hiring and training

Languages

English

Certification

Serving it right

Timeline

Assistant Manager

Fox and Hounds British Pub
03.2015 - Current

Chemainus High School

Similar Profiles

CREATE PROFILE
Adina Pilkington