Adik Kumar Kambe
North York,Canada
Summary
Microsoft Dynamics CRM Developer with 6+ years of experience designing, configuring, and implementing Dynamics 365 Customer Engagement solutions. Skilled in PowerApps (Canvas & Model-driven), Power Automate, and Dataverse to automate business processes and improve operational efficiency. Experienced in integrating CRM with external systems, customizing workflows, and delivering user-friendly applications that align with business objectives.
- Dynamics 365 CE Implementation: Designed, configured, and deployed end-to-end Dynamics 365 Customer Engagement solutions, ensuring alignment with organizational processes and business objectives.
- PowerApps Development: Built both Canvas and Model-driven PowerApps to streamline workflows, automate manual processes, and enhance data capture and reporting capabilities.
- Power Automate Expertise: Developed automated workflows using Power Automate to replace repetitive manual tasks, integrating CRM actions with Microsoft 365 and third-party applications.
- Dataverse Management: Configured Dataverse tables, relationships, business rules, and security models to support scalable and maintainable CRM applications.
- Customizations & Configurations: Customized Dynamics 365 entities, forms, views, dashboards, and business process flows to meet unique business requirements.
- Integration Solutions: Implemented integrations between Dynamics CRM and external systems using APIs, custom connectors, and data import/export routines to ensure seamless data flow.
- Workflow Optimization: Analyzed existing business processes and created automated workflows to improve operational efficiency and reduce process bottlenecks.
- User Training & Support: Provided end-user training, documentation, and post-implementation support to ensure smooth adoption and effective use of Dynamics 365 solutions.
- Reporting & Analytics: Developed real-time dashboards and reports using Power BI integrated with Dynamics 365 to provide actionable insights for business stakeholders.
- Application Lifecycle Management: Followed best practices for solution deployment, version control, and environment management, ensuring smooth transitions across development, testing, and production environments.Dynamics 365 CE Implementation: Designed, configured, and deployed end-to-end Dynamics 365 Customer Engagement solutions, ensuring alignment with organizational processes and business objectives.
- PowerApps Development: Built both Canvas and Model-driven PowerApps to streamline workflows, automate manual processes, and enhance data capture and reporting capabilities.
- Power Automate Expertise: Developed automated workflows using Power Automate to replace repetitive manual tasks, integrating CRM actions with Microsoft 365 and third-party applications.
- Dataverse Management: Configured Dataverse tables, relationships, business rules, and security models to support scalable and maintainable CRM applications.
- Customizations & Configurations: Customized Dynamics 365 entities, forms, views, dashboards, and business process flows to meet unique business requirements.
- Integration Solutions: Implemented integrations between Dynamics CRM and external systems using APIs, custom connectors, and data import/export routines to ensure seamless data flow.
- Workflow Optimization: Analyzed existing business processes and created automated workflows to improve operational efficiency and reduce process bottlenecks.
- User Training & Support: Provided end-user training, documentation, and post-implementation support to ensure smooth adoption and effective use of Dynamics 365 solutions.
- Reporting & Analytics: Developed real-time dashboards and reports using Power BI integrated with Dynamics 365 to provide actionable insights for business stakeholders.
- Application Lifecycle Management: Followed best practices for solution deployment, version control, and environment management, ensuring smooth transitions across development, testing, and production environments.
Overview
8
8
years of professional experience
Work History
Microsoft Dynamics CRM Developer
Maverick Innogarage
Whitby, Ontario
04.2021 - Current
- Designed and developed Canvas and Model-driven PowerApps integrated with Dynamics 365 CE to optimize sales and service operations, improving system adoption and process efficiency.
- Automated end-to-end customer service workflows using Power Automate, including SLA notifications, case routing, escalation rules, and multi-level approval processes.
- Customized Dynamics 365 CE entities, forms, views, and dashboards to support complex lead-to-opportunity lifecycle, account hierarchies, and relationship tracking.
- Developed server-side plugins and custom workflow activities in C# to implement complex business rules and ensure data integrity across entities.
- Created role-based security models, field-level security, and team-based access controls in Dynamics 365 to enforce data governance.
- Designed and deployed real-time and asynchronous workflows using CRM SDK and Microsoft Dataverse triggers for automated process execution.
- Integrated Dynamics CRM with SharePoint Online for document management, enabling versioning, metadata synchronization, and automated folder creation.
- Built custom connectors and integrated CRM with external REST APIs to synchronize data across multiple platforms and third-party systems.
- Developed and deployed Power BI dashboards and reports, leveraging DirectQuery and Dataverse integration for real-time analytics and KPI tracking.
- Implemented advanced JavaScript web resources to enforce client-side validations, field auto-population, and dynamic form behavior.
- Configured business process flows (BPFs), calculated fields, rollup fields, and custom actions to automate and standardize business processes.
- Managed solutions, solution layering, and environment migrations using ALM best practices, including development, UAT, and production deployment.
- Performed data migration, cleansing, and transformation using SSIS, KingswaySoft, and Dataflows, ensuring seamless CRM data consolidation.
- Collaborated with functional teams to gather requirements, design CRM architecture, and implement scalable solutions aligned with enterprise standards.
- Created detailed technical documentation, training materials, and user guides for Power Platform solutions, ensuring long-term maintainability and knowledge transfer.
Dynamics CRM Developer
Skyylives Infotech
Hyderabad, India
09.2017 - 11.2019
- Configured and customized Dynamics 365 CE modules (Sales, Customer Service, Field Service) to optimize business workflows and improve operational efficiency.
- Developed Canvas and Model-driven PowerApps components with reusable templates, enhancing form and dashboard functionality.
- Automated notifications, approvals, and record updates using Power Automate, reducing manual effort and improving process compliance.
- Built JavaScript web resources to implement custom form validations and enhance user experience.
- Assisted in migrating legacy CRM data using SSIS and KingswaySoft, ensuring high data accuracy and seamless integration.
- Designed and optimized business process flows and entity relationships to enforce process compliance.
- Implemented role-based security models and access controls to protect sensitive CRM data.
- Conducted end-user training, created documentation, and provided ongoing support for CRM and Power Platform adoption.
- Developed interactive dashboards and reports using Dynamics 365 tools and Power BI, delivering actionable insights for stakeholders.
- Maintained technical documentation and followed best practices for solution deployment across development, testing, and production environments.
Education
Post Gradate Diploma - Applied Networking and System Administration
Conestoga College
Kitchener, Canada01.2021
Bachelors - Computer Science and Engineering
NRI Institute of Technology
India01.2017
Skills
- Dynamics 365 CE/CRM: Entities, Forms, Views, Dashboards, Business Rules, Workflows, Plugins, Ribbon Customizations
- Power Platform: PowerApps (Canvas & Model-driven), Power Automate, Dataverse, Power BI dashboards
- Programming & Scripting: C#, JavaScript, HTML, CSS, TypeScript, OData, JSON
- Integrations & Cloud:SharePoint Online, Office 365, REST APIs, SQL Server, Azure Logic Apps
- Tools & DevOps: Visual Studio, XrmToolBox, Solution Packager, Git, Azure DevOps
- Methodologies: Agile, Scrum, SDLC, CI/CD
Timeline
Microsoft Dynamics CRM Developer
Maverick Innogarage
04.2021 - Current
Dynamics CRM Developer
Skyylives Infotech
09.2017 - 11.2019
Post Gradate Diploma - Applied Networking and System Administration
Conestoga College
Bachelors - Computer Science and Engineering
NRI Institute of Technology
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