Adiya Namboozo
Alberta
Summary
Seasoned Customer Associate with several years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2025
2025
years of professional experience
Work History
Customer Service Associate
AnyWhereWorks
01 2024 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Area Sales Executive
Aramex
12.2020 - 08.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Customer Service Representative
Bollore Logistics
01.2016 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled end-to-end logistics processes and kept clients well updated
Education
BA Journalism And Communication - Communication
Makerere university
01.2015
Skills
- Customer Support
- CRM Software
- Account Management
- Customer Service
- Customs documentation
Languages
English
Full Professional
Timeline
Area Sales Executive
Aramex
12.2020 - 08.2023
Customer Service Representative
Bollore Logistics
01.2016 - 12.2019
Customer Service Associate
AnyWhereWorks
01 2024 - Current
BA Journalism And Communication - Communication
Makerere university
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