Adhesh Rishi
Surrey,BC
Summary
Drawing on 3+ years customer service experience at Save-On-Foods, I boosted customer satisfaction and improved operational efficiency by employing communication, multitasking, and proactive issue resolution to uphold accuracy and compliance. My tutoring background sharpened my ability to break down complex concepts and rapidly master new systems, enabling effective communication of technical details. Passionate about transitioning to insurance, I excel at identifying cross-selling opportunities, deepening customer engagement, and driving excellence that fuels business growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Save-On-Foods
Burnaby, British Columbia
12.2021 - Current
- Developed strong customer rapport by engaging in personalized conversations that identified customer needs, resolved issues, and answered product questions.
- Directed sales transactions at the register while ensuring accuracy of all financial transactions.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Increased productivity through cross-departmental coordination to meet deadlines consistently.
Math Tutor
Kumon
Surrey, British Columbia
07.2019 - 03.2020
- Improved academic performance and built trust among students by tailoring K–12 math lessons to their individual needs.
- Monitored and evaluated student progress through regular assessments, delivering timely and constructive feedback that drove academic success.
- Achieved fair and efficient examinations by rigorously supervising test sessions, setting clear guidelines, and fostering an atmosphere that upheld academic integrity.
- Contributed to a positive team environment by supporting colleagues and fostering effective teamwork.
Education
Bachelor of Applied Science - Engineering Science
Simon Fraser University
Burnaby, BC06-2027
High School Diploma -
Tamanawis Secondary School
Surrey, BC06-2020
Skills
- Customer Service
- Effective Communication
- Transaction Processing
- Supervision
- Multitasking
- Conflict Resolution
- Data Entry
- Team Collaboration
Languages
Punjabi
Professional
Hindi
Professional
Timeline
Customer Service Representative
Save-On-Foods
12.2021 - Current
Math Tutor
Kumon
07.2019 - 03.2020
Bachelor of Applied Science - Engineering Science
Simon Fraser University
High School Diploma -
Tamanawis Secondary School
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