Adheena Advin
Summary
Experienced professional in customer care, tech support, and computer networking. Strong background in software and networking. Seeking to join an IT team to contribute expertise as an IT technician or in a similar position within a reputable organization. Demonstrated work ethic, excellent communication and organizational skills, and strong commitment to sustainable development. Brings valuable assets to any team.
Overview
6
6
years of professional experience
6
6
Certification
Work History
Technical support Representative
Gatestone
11.2022 - Current
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback.
User End Technician
Teleperformance
05.2022 - 10.2022
- Troubleshooting technical issues
- Take Payments
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback.
Student IT Tech Support
St. Clair College
08.2019 - 06.2020
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Create and implement new processes to improve efficiency and customer satisfaction.
Teacher’s Lab Assistant
St. Clair College
02.2020 - 04.2020
- Assist in developing lesson plans based on provincial requirements and the specific needs of each child
- Collaborate with teachers to monitor the development of each child
- Understand the teacher’s routine when it comes to delivering a lesson plan and running the class if the teacher is absent on a particular day
- Work with students in the classroom to promote their learning and development.
Billing Clerk
Central Transport
08.2018 - 03.2020
- Bulk transferring data from shipping documents to Central Transport's system to generate an invoice
- Keep a great Bills per hour to finish all the bills towards the end of the day.
Education
DCS/DEC in Networking -
St. Clair College
04.2020
High School -
Bethany St. Johns Higher Secondary School
03.2017
Skills
- Help Desk and IT Support
- Customer Service
- Interpersonal Skills
- Time Management
- Excellent written and verbal communication
- Emotional Intelligence
- Patience and good listening skills
- Teamwork
- Multitasking
- Observation
- Empathy
- Data Entry
TOOLS AND TECHNOLOGY
- Languages/ Frameworks : Java, python, JavaScript, C++,HTML5
- Databases : MySQL
- Data management : Excel
- Operating Systems : Windows Server, Windows, Linux, Mac OS
- Virtualization : Microsoft Hyper-V, VMware
- Networking and Security : LAN, MAN, WAN, DCHP, DNS, NAT, Active Directory, Subnetting
Certification
- Cisco Certified Network Associate (200-125)
- MCSA (70-411)
- CCNA Wireless
- CompTIA Security+ (SYO-401)
- CompTIA Network+ (N10-006)
- LLQP
LANGUAGES
English
Malayalam
Hindi
Tamil
Timeline
Technical support Representative
Gatestone
11.2022 - Current
User End Technician
Teleperformance
05.2022 - 10.2022
Teacher’s Lab Assistant
St. Clair College
02.2020 - 04.2020
Student IT Tech Support
St. Clair College
08.2019 - 06.2020
Billing Clerk
Central Transport
08.2018 - 03.2020
DCS/DEC in Networking -
St. Clair College
High School -
Bethany St. Johns Higher Secondary School
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