Amandeep Dhanota
Hamilton
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Business Owner - Truck Driver
2584356 Ontario Inc.
05.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Truckright Champion / Driver Trainer
Laidlaw Carriers Bulk GP Inc.
10.2021 - 04.2023
- Liaison between software provider, upper management and internal teams in managing all aspects of the CMS
- Developed and implemented training materials and course updates
- Identified issues, analyzed information and provided solutions to problems
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Met project deadlines without sacrificing build quality or workplace safety
- Led project teams through design, construction and launch process.
Business Owner
2584356 Ontario Inc.
05.2017 - 10.2021
- Assessed financial reports and statements regularly to update processes and operations for greater profitability
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
- Put together realistic budgets based upon costs and fees for successfully operating business.
IT Consultant
Freelance
05.2017 - 10.2021
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
- Created service level agreement for IT operational functions and help desk operations
- Recommended and installed upgrades and helped businesses to plan for technology to match growth
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections
- Conducted research on network security products, services, protocols and standards for network procurement and development efforts.
Sales and Technical Support Manager
Distributel / Acanac
03.2007 - 05.2017
- Guided organizational technology strategy and roadmaps
- Coordinated ongoing technical training and personal development classes for staff members
- Saved over $1.5 million through documentation and training
- Proposed and implemented system enhancements to improve security, performance and reliability of storage environment
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
- Monitored network security to ensure safety and security of data.
Education
Mechanical Engineering Technology -
Humber College
Toronto, ON06.2002
High School Diploma -
Glenforest Secondary School
Mississauga, ON06.2001
Skills
- Windows, Linux, Mac iOS Proficiency
- Documentation Development
- Infrastructure Development
- Product Development
- Risk Mitigation Planning
- Project Management
- Culture Development
- Executive Consultation
- Technical Troubleshooting
- IT Asset Management
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Timeline
Business Owner - Truck Driver
2584356 Ontario Inc.
05.2023 - Current
Truckright Champion / Driver Trainer
Laidlaw Carriers Bulk GP Inc.
10.2021 - 04.2023
Business Owner
2584356 Ontario Inc.
05.2017 - 10.2021
IT Consultant
Freelance
05.2017 - 10.2021
Sales and Technical Support Manager
Distributel / Acanac
03.2007 - 05.2017
Mechanical Engineering Technology -
Humber College
High School Diploma -
Glenforest Secondary School