Adepeju Adekunle
Vancouver,BC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kara-Kata Afrobeat group
Vancouver, BC
12.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Maritime Anti Corruption Network
Toronto, ON
02.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Finance
University of Lagos
Nigeria10-2019
MBA - Business Administration
University Canada West
Vancouver, BC03-2016
Skills
- Communication
- Inquiry Resolution
- Inbound And Outbound Calling
- Diplomatic Communication
- Call Documentation
- Executive Management Support
- Crm Tracking
- Multi-Line Phone System
- Billing Error Resolution
- Service Issue Resolution
- Call Center Procedures
- Sales Growth Initiatives
Timeline
Customer Service Representative
Kara-Kata Afrobeat group
12.2023 - Current
Customer Service Representative
Maritime Anti Corruption Network
02.2022 - 11.2023
Bachelor of Science - Finance
University of Lagos
MBA - Business Administration
University Canada West