Adeoyin Famuagun
Calgary,AB
Summary
Customer service professional with a background in healthcare support, client communication, and issue resolution. Handles high-volume inquiries, de-escalates upset customers, updates case notes, and coordinates with internal teams while training new staff and supporting accurate scheduling, referrals, and follow-up.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Support Advisor
Canadian Mental Health Associate
Calgary, AB
02.2026 - 10.2026
- Assessed urgent needs and directed clients to crisis support and community resources.
- Documented client interactions in confidential records following agency standards.
- Explained programs, referrals, and intake steps to clients and families.
- Updated case notes and shared information with team members.
- Monitored customer feedback on social media platforms to identify areas for improvement.
- Escalated unresolved issues or complaints to the appropriate department when necessary.
- Performed regular follow-ups with customers after their inquiries had been resolved.
- Utilized CRM software tools to track all incoming queries from customers.
Customer Service Representative
Teleperformance
Rotherham, United Kingdom
08.2024 - 09.2025
- Resolved billing, account, and service issues using Teleperformance support procedures.
- Followed Teleperformance scripts, policies, and quality standards during support calls.
- De-escalated upset customers with calm, professional communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Advisor
NHS
Sheffield, United Kingdom
01.2023 - 04.2024
- Handled 50+ customer calls, emails, and live chat inquiries daily, resolving routine inquiries and complaints courteously and promptly.
- Contacted customers proactively to resolve account issues and introduce new service offerings.
- Assisted customers with product selection, order placement, and billing inquiries, ensuring satisfaction and resolving returns.
- Collaborated with healthcare professionals to address patient needs, improving care coordination and appointment scheduling.
- Trained 3 new staff members on customer service protocols and procedures.
- Answered patient enquiries using NHS service and appointment information.
Education
Master of Arts - Communication and Media Studies
Sheffield Hallam University
Sheffield, UK01-2024
Bachelor of Arts - English Literature
University of Abuja
Abuja, Nigeria02-2020
SSCE -
In Depth International College
Ilorin, Nigeria07-2013
Skills
- Customer Service: Customer outreach
- Tools & Software: CRM tools, Microsoft Office
- Professional: Data analysis
- Conflict resolution
- CRM tools
- Active engagement
- Effective communication
- Data organization
- CRM tools
- Issue resolution
- Crisis intervention
LANGUAGES
English: Professional
Certification
- Virtual Assistant
- Managing Customer Service
Timeline
Customer Support Advisor
Canadian Mental Health Associate
02.2026 - 10.2026
Customer Service Representative
Teleperformance
08.2024 - 09.2025
Customer Service Advisor
NHS
01.2023 - 04.2024
Master of Arts - Communication and Media Studies
Sheffield Hallam University
Bachelor of Arts - English Literature
University of Abuja
SSCE -
In Depth International College