Aden Waheed

• Greet patients and visitors in a professional, friendly and welcoming manner. Manage patient scheduling and appointment confirmations to enhance operational efficiency.
• Maintained medical records in compliance with privacy regulations using Velox, while improving data security practices.
• Assist in training new staff on office protocols, fostering a collaborative work environment.
• Accurately input client data, initial and rescreen statuses, radiologist findings, and patient follow-ups into the ICMS software platform.
• Review incoming physician requisitions to confirm patient eligibility for the OBSP.
• Send out routine invitation and recall letters, and distribute normal or abnormal test results to referring physicians.

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• Worked effectively in fast-paced environments.
• Provided Support ‘At the Elbow’ team at Trillium Health Partners as well as professional staff during the implementation of the Hospital Information System, ‘Epic.’
• · Served as a first-line analytical person, application champion, and point of escalation for end users.
• Delivered guidance to physicians, nurses, and other staff and assisted with questions and issues related to Epic.
• Identified and resolved issues for end users and escalated them to Command Center as required.
• Communicated information and changes to end users.