Summary
Overview
Work History
Education
Skills
Certification
Timeline

ADEM BALABAN

Ottawa,ON

Summary

  • 4 Years of experience in Sales and Service Cloud with Certified Salesforce Administrator and Certified Salesforce Developer with good Salesforce experience and management skills.
  • Worked and specialized in Imperative Programming in Salesforce such as Apex classes, Apex triggers, Asynchronous apex, Apex Test Classes, SOQL, and SOSL.
  • Created and designed Lightning Web Component (LWC) and the new framework for building Lightning components depending on web standards.
  • Implementing Flows such as Screen Flows, Record-Triggered Flows, Scheduled Flows, and Platform Event-Triggered Flows.
  • Good knowledge of integrating with third-party systems using REST API to implement web services platforms.
  • Expert in data migration from databases to Salesforce Org by Data Loader, Data Import Wizard, and Data Export Wizard.
  • Worked and specialized in Automation tools in Salesforce such as Workflows, Process Builder, Validation Rules, Approval Processes, Escalation Rules, Lead Process, and Web to Lead.
  • Worked on creating different types of Reports like tabular reports, summary reports, and matrix reports, and joined reports and Dashboards in Salesforce Org accordingly with business requirements to show necessary analytics and results.
  • Good knowledge of deployment tools like SF Change Set, Copado.
  • Fluent understanding of project management, Software Development Life Cycle (SDLC): Gathering Requirements and Analysis, Design, Implementation or Coding, Testing, Deployment, and Maintenance.
  • Good experience with project management tools: Agile-Scrum Framework, Trello, JIRA, and MIRO.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesforce Developer

Accenture
03.2021 - Current
  • Developed and implemented numerous Apex Classes, Triggers, and Test Classes to implement business requirements.

• Developed and implemented Asynchronous Apex; batchable, queueable, future methods to avoid governor limits.

• Integrated salesforce with third-party systems by using REST API callouts and Web Services.

• Created Lightning Web Components(LWC) & Apex Controllers and implemented them with VS Code, JavaScript, HTML, and CSS.

• Called optimized SOQL and SOSL queries in Apex classes to retrieve data from sObjects / Saleforce Org and optimized DML operations.

• Developed and implemented Flows to automate business logic to minimize user errors and Developed Flows to do REST API callouts.

• Created dynamic reports and dashboards.

• Created numerous objects, fields, and object relationships. and implemented roll-up summary and formula fields, duplicate rules, and validation rules.

• Worked with Sales Cloud, Service Cloud, Experience Cloud, Non-Profit Cloud, and CPQ

• Used Data Loader to insert, update, and bulk import or export data from Salesforce.com objects. Used Data import and export wizard as well.

• Used deployment tools such as SF change set and Copado along with Git Repository.

• Implemented Agile methodology and participated in sprint meetings. Following daily Scrum meetings to align with Agile practices of the organization. Joining the retrospective meetings to feedback the project.

Salesforce Admin / Developer

Brillio
02.2020 - 01.2021

• Developed Apex Classes, Triggers, Test Classes, and Asynchronous Apex; batchable, queueable, and future methods to implement business requirements.
• Used REST API for integration between salesforce and external sources
• Created LWC and used VS Code, JavaScript, HTML, and CSS.
• Called SOQL and SOSL queries in Apex classes to implement business requirements.
• Used DML operations to advance performance in the Salesforce database.
• Created Flows, workflows, process builder, and approval processes for standard and custom objects.
• Created dynamic reports and dashboards.
• Created custom objects, fields, and object relationships (Master-Detail, Lookup).
• Worked on data security, profiles, roles, and page layouts.
• Implemented validation rules, duplicate rules, roll-up summary, and formula fields.
• Developed escalation rules, and lead assignments.
• Worked with Sales Cloud, Service Cloud, and Community Cloud
• Used data migration tools: Data Loader, Data import Wizard, and Data Export Wizard.
• Worked on deployment with SF change set and Copado.
• Followed Agile methodology, and worked with a team to implement the project accordingly in scrum meetings.
• Used Jira, Trello and Miro tools for sprint and retrospective meetings.

CRM Admin and Sales Manager

Elite Cleaning
11.2017 - 12.2019
  • Managed the company's CRM program
  • Lead management, Quoting, Created invoices, purchased supplies, inputted information on QuickBooks, and balanced the budget.
  • Hired and trained or arranged for the training of cleaning staff.
    Scheduled appointments and distributed assignments for employees.
  • In my last year, the company went with Salesforce, and I learned Salesforce Admin features and worked as a Salesforce Admin for 6 months.

Education

Certificate Program - English For Academic Purposes

Mount Royal University, Calgary, AB
08.2019

Ph.D. - Linguistics

Marmara University, Istanbul, Turkey
12.2009

Master of Science - Linguistics

Istanbul University, Istanbul, Turkey
2004

Bachelor of Arts - Turkish Language and Literature

Bogazici University, Istanbul, Turkey
08.2000

Skills

  • Apex Triggers, Asynchronous Apex, Unit test classes
  • Flow Builder, Process Builder
  • Web Services, Rest API
  • Lightning Web Component (LWC)
  • Relational databases, SOQL, SOSL
  • HTML, JavaScript, CSS, Visual Studio Code (VSC)
  • Automation tools
  • Validation rule
  • Duplicate rule
  • Workflows
  • Approval process
  • Assignment Rule
  • Escalation rule
  • CPQ
  • Managed Packages: Roll-up Helper, Docu-Sing
  • Workbench, Postman, Salesforce Inspector
  • Code Repository gitHub
  • Deployment: SF Change Set, Copado
  • Debugging and Troubleshooting
  • Agile Practices
  • Agile Tools: Attlasian, JIRA, MIRO, Trello
  • Slack

Certification

Salesforce Certified Administrator (SCA)

Salesforce Certified Platform Developer I

Timeline

Salesforce Developer - Accenture
03.2021 - Current
Salesforce Admin / Developer - Brillio
02.2020 - 01.2021
CRM Admin and Sales Manager - Elite Cleaning
11.2017 - 12.2019
Mount Royal University - Certificate Program, English For Academic Purposes
Marmara University - Ph.D., Linguistics
Istanbul University - Master of Science, Linguistics
Bogazici University - Bachelor of Arts, Turkish Language and Literature
ADEM BALABAN