Adeline Roy
Bathurst
Summary
Dynamic and detail-oriented professional with experience at Shoppers Drug Mart, excelling in medication management and customer service. Proven ability in data entry and inventory control, enhancing operational efficiency. Recognized for training new staff and resolving customer inquiries, ensuring high satisfaction levels and a well-organized pharmacy environment.
Overview
1
1
Language
20
20
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
2021.08 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained inventory levels by organizing stock and placing orders as needed.
- Operated pharmacy software to process prescriptions and manage patient records efficiently.
- Supported medication management through diligent labeling and packaging practices.
- Collaborated with team members to ensure adherence to safety protocols and regulations.
- Trained new staff on operational procedures and best practices for pharmacy tasks.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Hotel Clerk and Server
Atlantic Host Hotel
2006.09 - 2021.08
- Managed guest check-ins and check-outs, ensuring efficient front desk operations.
- Handled reservations using hotel management software, enhancing booking accuracy.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinated with housekeeping to ensure room readiness and cleanliness standards.
- Processed payments and maintained accurate financial records for daily transactions.
- Trained new staff on operational procedures and customer service protocols.
Education
No Degree - Law Secretary
CCNB
Bathurst, NBHigh School Diploma -
Polyvalente Thomase Albert
Grand Falls, NB1988-06
Skills
Stocking shelves
Answering customer questions
Data entry
Product restocking
Languages
English and French
Native or Bilingual
Timeline
Pharmacy Assistant
Shoppers Drug Mart
2021.08 - Current
Hotel Clerk and Server
Atlantic Host Hotel
2006.09 - 2021.08
No Degree - Law Secretary
CCNB
High School Diploma -
Polyvalente Thomase Albert