Adelina Adilbekova
Vancouver,BC
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Mercedes-Benz Boundary
07.2024 - Current
- Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
- Identified emerging market trends and adjusted sales tactics accordingly, staying ahead of the competition.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Audi Brand Specialist
OpenRoad Audi Boundary
11.2023 - 07.2024
- Boosted customer satisfaction by providing knowledgeable guidance on Audi vehicle features and benefits.
- Enhanced sales performance by conducting thorough product demonstrations tailored to individual client needs.
- Assisted customers with financing options, collaborating with the finance team to ensure smooth transactions.
- Developed strong relationships with clients by maintaining regular communication and addressing concerns promptly.
Promotional Brand Ambassador
Propelle Konnekt
06.2021 - 10.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Retail Store Owner
Swiss Chocolatier On Yorkville
10.2021 - 08.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Canadian International Autoshow, Lexus
01.2018 - 04.2023
- Provided an elevated customer experience to generate a loyal clientèle
- Described product to customers and accurately explained details
- Reported all the activities,feedbacks and customer related information to the manager
- Communicated product information with confidence and educated consumers about company.
Technical Support Agent
MKTG Direct
08.2019 - 01.2020
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
Assistant Supervisor, Team Leader VIP Lounge
Adecco,Cirque Du Soleil
04.2016 - 07.2019
- Responsible for an elevated customer experience to generate a loyal clientèle using the VIP Protocol of service
- Assisted Manager in a team training,all daily duties,tasks requests,customer issues
- Coordinated corporate events at VIP tent with a client special requests such as food and drinks selection,Will Call reception,extra ticket requests
- Ensured everyone in a team is knowledgeable of all the responsibilities and job related information
- Responsible for reception of VIP guests with Behind The Scenes passes and guests assistance during the backstage tour
- Managed stock control and deliveries
- Executed cash out in VIP and Concessions Tents
- Assisted setup and tear-down in all of Front of House areas
Store Manager
Swiss Chocolatier
09.2018 - 04.2019
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Created work schedules according to sales volume and number of employees
- Received and effectively displayed incoming product to promote timely sales
- Interviewed job candidates and made staffing decisions based upon store need, experience and skills
Team Leader,Brand Ambassador/Product Specialist
Salon International de l'Auto,Fiat Chrysler Automobiles
12.2015 - 02.2017
- Managed timesheets (sign-ins,sign-outs,breaks)
- Greeted customers and answered product questions with up-to-date knowledge
- Reported all the activities,feedbacks and customer related information to the manager
Education
Diplôme d'études collégiales (D.E.C) - Business Administration,Accounting and Management Technology
Dawson College
Montréal, QC, Canada2013
Skills
- Excellent knowledge of Microsoft Office
- Excellent knowledge of CDK/One Eighty Software
- CRM360 Software
- Valid VSA License
- Strong Communication Skills
- Great Customer Service Expertise
- Quick problem solver
- Committed team player
- Work well under pressure
Languages
English
French
Russian
Volunteer Experience
- John Molson Stock Exchange Data entry, Assisted with organization ·
- Dawson Case Competition Organization, Main door greeter, Information desk
- The Montreal General Hospital
Timeline
Sales Advisor
Mercedes-Benz Boundary
07.2024 - Current
Audi Brand Specialist
OpenRoad Audi Boundary
11.2023 - 07.2024
Retail Store Owner
Swiss Chocolatier On Yorkville
10.2021 - 08.2023
Promotional Brand Ambassador
Propelle Konnekt
06.2021 - 10.2023
Technical Support Agent
MKTG Direct
08.2019 - 01.2020
Store Manager
Swiss Chocolatier
09.2018 - 04.2019
Assistant Manager
Canadian International Autoshow, Lexus
01.2018 - 04.2023
Assistant Supervisor, Team Leader VIP Lounge
Adecco,Cirque Du Soleil
04.2016 - 07.2019
Team Leader,Brand Ambassador/Product Specialist
Salon International de l'Auto,Fiat Chrysler Automobiles
12.2015 - 02.2017
Diplôme d'études collégiales (D.E.C) - Business Administration,Accounting and Management Technology
Dawson College
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