Adelene Torres
Napa
Summary
Professional and organized with extensive experience in customer service and team management at Silverado Resort and Spa. Proven ability to enhance guest satisfaction through effective training and supervision. Skilled in employee scheduling and fostering teamwork while creating a welcoming environment.
Overview
4
4
years of professional experience
Work History
Cafe Team Leader
Silverado Resort and Spa
04.2023 - 04.2025
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Assisted guests with locker room access, spa amenities, and tours.
- cross-trained to work in multiple areas simultaneously.
Barista Shift Lead
Silverado Resort Market and Bakery
11.2021 - 04.2023
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in store marketing through cleanliness and sanitation of space.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Retail Sales Associate
Levis Outlet Store
11.2020 - 11.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Education
Cosmetology
Milan Institute of Cosmetology
Vacaville02-2025
High School Diploma -
Napa High
Napa, CA06-2019
Skills
- Employee scheduling
- Team management
- Customer service
- Multi-line telephone skills
- Teamwork and collaboration
- Excellent people skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Team Leader
Silverado Resort and Spa
04.2023 - 04.2025
Barista Shift Lead
Silverado Resort Market and Bakery
11.2021 - 04.2023
Retail Sales Associate
Levis Outlet Store
11.2020 - 11.2021
Cosmetology
Milan Institute of Cosmetology
High School Diploma -
Napa High