Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deepak Kumar

Kentville,NS

Summary

Developed skills in team leadership and customer service within fast-paced cafe environment. Consistently managed operations, ensuring high standards of service and team coordination. Looking to transition into new field where these transferable skills can drive success and growth.

Overview

5
5
years of professional experience

Work History

Cafe Team Leader

Brothers Pizza & Restaurant
02.2019 - 05.2024
  • Developed strong relationships with customers, resulting in increased loyalty and repeat business.
  • Evaluated vendor relationships regularly, negotiating contracts when necessary to secure the best pricing on inventory items while maintaining product quality.
  • Fostered a positive work environment by addressing conflicts immediately, promoting open communication among staff members, and recognizing exceptional performance.
  • Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
  • Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
  • Assisted customers with menu selections, providing detailed information about ingredients and preparation methods for informed decisionmaking.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Assistant Project Manager

Indian Northern Railway
01.2022 - 06.2023
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.

Education

PG Diploma - Project Management

Dalhousie University
Halifax, None
06-2026

Skills

  • Food safety
  • Team management
  • Barista expertise
  • Product presentation
  • Project monitoring
  • Project planning
  • Project scheduling
  • Purchasing and procurement
  • Quality control

Languages

English
Full Professional

Timeline

Assistant Project Manager

Indian Northern Railway
01.2022 - 06.2023

Cafe Team Leader

Brothers Pizza & Restaurant
02.2019 - 05.2024

PG Diploma - Project Management

Dalhousie University

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Deepak Kumar