Adele Etsell
Campbell River ,BC
Summary
Results-driven DAP Supervisor with proven expertise in team leadership, training development, and quality assurance. Successfully improved service delivery and client satisfaction through effective communication and problem-solving skills. Accomplished supervisor skilled in team building and conflict resolution. Known for managing diverse teams effectively and fostering a collaborative environment that drives high-quality service delivery and exceptional client satisfaction.
Overview
13
13
years of professional experience
Work History
DAP Supervisor
Government of Alberta - Disability Services
Red Deer, Alberta
11.2023 - 02.2026
- Developed training programs to enhance team performance and service delivery.
- Managed schedules and workload distribution among team members effectively.
- Implemented quality assurance measures to improve service outcomes for clients.
- Directed and supervised team of 12 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Led staff meetings to discuss policy updates and operational procedures.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Assisted in onboarding new staff by providing training on office procedures.
- Maintained electronic filing systems for easy access to important documents.
- Oversaw email communications to ensure timely responses, sorted mail and distributed correspondence accordingly.
- Developed spreadsheets to track project progress, budgets and other related data.
Casework Supervisor
Government of Alberta - Disability Services
Red Deer , Alberta
06.2013 - 10.2023
- Supervised casework staff, ensuring compliance with service delivery standards to enhance client outcomes.
- Conducted regular case reviews, assessing client needs and service effectiveness to inform program adjustments.
- Conducted regular case reviews to evaluate client needs and service effectiveness.
- Managed team of 7 caseworkers, providing daily supervision and mentorship to improve case management quality.
- Coordinated between various entities to manage cases.
- Facilitated communication among stakeholders to ensure effective case management.
Education
Some College (No Degree) - Community Services
Red Deer College
Red Deer, ABSkills
- Employee training
- Quality assurance
- Case management
- Schedule management
- Team building
- Case coordination
- Data management
- Time management
- Accuracy and attention to detail
- Conflict resolution
- Data entry
Timeline
DAP Supervisor
Government of Alberta - Disability Services
11.2023 - 02.2026
Casework Supervisor
Government of Alberta - Disability Services
06.2013 - 10.2023
Some College (No Degree) - Community Services
Red Deer College