Susanna Galindo
Ventura
Summary
Dedicated and results-driven retail professional with several years of experience in customer service, sales floor operations, inventory management, and team leadership. Strong background in retail supervision, loss prevention, and customer engagement. Bilingual in English and Spanish with excellent communication, multitasking, and problem-solving skills. Recognized for maintaining organized operations, delivering outstanding customer experiences, and supporting team success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Area Supervisor / Stock Supervisor
Ross Dress for Less
Ventura, CA
07.2018 - Current
- Supervise daily sales floor and stockroom operations in a high-volume retail environment.
- Coordinate merchandise processing, shipment unloading, and inventory organization.
- Lead and support team members to meet productivity and performance goals.
- Maintain a safe, organized, and customer-friendly shopping environment.
- Manage cash office responsibilities and assist with store opening procedures.
- Monitor operational standards across the sales floor, stockroom, and maintenance areas.
- Deliver excellent customer service while resolving customer concerns professionally.
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff to enhance team performance and customer service skills.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
Store Protection Specialist
Ross Dress for Less
Ventura, CA
01.2018 - 07.2018
- Maintained a visible security presence to reduce theft and ensure store safety.
- Monitored store activity and identified potential loss prevention risks.
- Provided professional customer service while supporting store operations.
- Collaborated with management regarding theft prevention and incident reporting.
- Assisted in maintaining a secure and welcoming environment for customers and staff.
Meat/Frozen/Dairy Associate
Walmart
Camarillo, CA
03.2017 - 03.2018
- Stocked, rotated, and maintained inventory within produce, frozen, and dairy departments.
- Ensured proper product handling and compliance with company standards.
- Maintained cleanliness and organization of coolers and storage areas.
- Assisted customers with product questions and provided excellent service.
- Supported inventory accuracy and pricing integrity procedures.
Quality Control Associate
Calavo Growers Inc
Santa Paula, CA
03.2013 - 08.2016
- Conducted routine quality inspections to ensure compliance with safety and quality standards.
- Documented findings and communicated results to production teams for immediate corrective action.
- Assisted in developing and implementing quality control procedures to enhance product consistency.
- Collaborated with cross-functional teams to identify areas for process improvements in production workflows.
- Trained new employees on quality assurance protocols and standard operating procedures.
Education
High School Diploma -
Puente High School
Oxnard, CASkills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Quality control
- Program leadership
- Work planning and scheduling
- Employee engagement
- Critical thinking
- Leadership development
- Multitasking and prioritizing
- Team building and motivation
- Goal setting and achievement
- Superior work ethic
- Cash handling and reconciliation
- Employee training
- Customer service management
- Retail security
- Loss prevention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Supervisor / Stock Supervisor
Ross Dress for Less
07.2018 - Current
Store Protection Specialist
Ross Dress for Less
01.2018 - 07.2018
Meat/Frozen/Dairy Associate
Walmart
03.2017 - 03.2018
Quality Control Associate
Calavo Growers Inc
03.2013 - 08.2016
High School Diploma -
Puente High School