Adela Santillan Martinez
South Gate
Summary
Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Team Leader, Sales Operations
Curacao Retail
Huntington Park
10.2020 - Current
- Led cross-functional teams to optimize sales operations processes.
- Managed inventory levels to ensure adequate product availability.
- Developed training materials for new sales operations staff.
Customer Service Representative
HP cellular
Huntington Park
06.2016 - 01.2019
- Assisted customers with product inquiries and technical issues.
- Resolved complaints through effective communication and problem-solving skills.
- Processed orders and managed customer accounts using CRM software.
Education
Evans
Los Angeles, CASkills
- Sales process optimization
- Inventory management
- Cross-functional leadership
- Training development
- Customer relationship management
- Sales reporting
- Order processing
- Client communication
- Conflict resolution
- Team collaboration
- Effective delegation
- Problem solving
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Team Leader, Sales Operations
Curacao Retail
10.2020 - Current
Customer Service Representative
HP cellular
06.2016 - 01.2019
Evans