Adel Suliman
Vancouver,BC
Summary
A professional Engineer, with 16 years of experience in the field of Engineering, Project Management, installation, commissioning and maintenance programs.
Overview
24
24
years of professional experience
Work History
Senior Field Service Engineer
Tetra Pak - Canada / USA
05.2000 - Current
- Reduce equipment down time by trouble shooting equipment, material, or process faults on sites
- Respond to material claims
- Troubleshoot and assess claims
- Explore all technical solutions possible to run material
- Ensure provision of efficient preventative and demand service through the influence of scheduled preventative maintenance, implementation of upgrades, service planning, and customer liaison
- Secure required tools and provide required expertise
- Ensure effective use of equipment by identifying customers training requirements
- Conduct required training and/or secure the required resource, documentation and expertise
- Ensure optimum customer relationship through a structured process of customer identification and contact reports pertaining equipment performance, operational issues, future development and/or business opportunities.
Technical Key Account Manager
Tetra Pak Arabia
01.2010 - 07.2012
- Coordinate and oversee the installation on site, liaise with customer Project team
- Plan and agree maintenance schedules in consultation with the customer
- Capture, take ownership and manage troubleshooting and issue resolution
- Take full ownership for the resolution of customer claims, following C&TIM process
- Proactively monitor customer's operational performance and drive implementation of improvement activities based on factual measures
- Responsible for Operation Cost Reduction (OCR) on site
- Member of the FI - Focus Improvement and CI (Continuous Improvement) team.
Technical Support - System Specialist
Tetra Pak Arabia
11.2007 - 12.2009
- Coordinate and schedule maintenance for customers
- Design and modify failed components using FMEA
- Efficiency improvement for all lines; using DMIAC
- Coordinate and assign tasks accordingly to the project team
- Technical Support for Tetra Pak Arabia (including 9 countries).
Field Service Engineer - System Specialist
Tetra Pak S.A. d.e. C.V. (Mexico)
01.2007 - 10.2007
- Scheduling and planning machine maintenance on site
- Installation project layout responsibility during introduction of equipment new to Market Company
- Responsibility for Installation, commissioning and handover according to contract
- Drive all the Performance Improvement activities
- Field Test responsibility
- Responsible for Mandatory rebuilding kits & Optional Kits handling & reporting process
- Spare parts/TPMS (Maintenance System) recommendations and optimization
- Aseptic performance/Un-sterility cases support
- Ordering Rebuilding Kits through SAP R3
- Identify possibilities for the improvement of the equipment operation efficiency; Customer Site Responsible; Kelowna - BC
Overall Responsibility
Customer Site Responsible
01.2003 - 01.2007
- In partnership with the KAM, promote packaging material and value added services through the continuous development of technical competencies
- As well as assure cost effective long-term solutions to our customers
- Plan & execute key technical activities such as: Training, Resource Assessment, Project management, Inventory analysis
- Handle all claims in an expedient manner and follow-up.
Regional Technical Supervisor
Central and Western Canada
01.2002 - 04.2003
- Plan all activities in the region and allocate resources ahead of service occasion
- Allocate resource to service orders and dispatch the service orders ahead of time
- Review and approve expenses and work orders reports in SAP - R3
- Continuous improvement of how and when service orders are set up
- Manage all customer inquiries and quotations in central region (Ontario)
- Monthly operational meeting where the service business is analyzed together with Service Manager
- Better knowledge of business/opportunity to act faster if business is not going according to strategy.
Education
Bachelor of Science - Mechanical Engineering
American University In Cairo
Cairo, Egypt05.1994
Skills
- Preventive Maintenance
- Control systems
- Project estimation and bidding
- Technical drafting
Projects
1999 - 2001 TBA 22 (SMACK - 0 series) installation. McCain Sunny Orange - Canada 2001 - 2002 TBA 22,TBA 21 installation. Minute Maid - Canada 2003 - 2006 TBA 22, TBA 21 installation. Sun Rype - Canada. 2007 TBA 22 installations and technical support. Mexico 2007 TBA 22 installation and start up. Dabur,burganj - Nepal 2008 TBA 22 installation. KDD - Kuwait. 2008 TBA 22 technical support. ElSaeed Family- Yemen. 2008 A3 Speed, i Line installation. CoRo, Jeddah - Saudi Arabia. 2008 A3 iLine installation and technical support, Bizager CoRo, Saudi Arabia. 2009 EIP (Efficiency Improvement Program; OCR)McCains Foods, Sunny Orange - Canada. 2009 Technical Support, Nestle, Trinidad and Tobago. 2010 A3 Compact flex installation. SADAFCO, Jeddah - Saudi Arabia. 2010 OCR continuation of the project. SADAFCO, Jeddah - Saudi Arabia. 2012 A3CF installation and technical support, Nestle, Eau Claire, USA 2012 A3 Flex installation and Technical Support, Protenergy, Cambridge Maryland, USA 2012 A3CF installation and Technical support, YAYA Foods Toronto, Canada 2012 Technical Support, Freisland Campina, Brussels Belguim. 2012 Technical Support, Coca Cola, Casablanca, Morocco.
Languages
English
Professional Working
Arabic
Native or Bilingual
French
Elementary
Timeline
Technical Key Account Manager
Tetra Pak Arabia
01.2010 - 07.2012
Technical Support - System Specialist
Tetra Pak Arabia
11.2007 - 12.2009
Field Service Engineer - System Specialist
Tetra Pak S.A. d.e. C.V. (Mexico)
01.2007 - 10.2007
Overall Responsibility
Customer Site Responsible
01.2003 - 01.2007
Regional Technical Supervisor
Central and Western Canada
01.2002 - 04.2003
Senior Field Service Engineer
Tetra Pak - Canada / USA
05.2000 - Current
Bachelor of Science - Mechanical Engineering
American University In Cairo
Similar Profiles
Melissa BelleyMelissa Belley
Senior Design Developer at Tetra Pak CanadaSenior Design Developer at Tetra Pak Canada
Steven KinneySteven Kinney
Shipping and Receiving at Tetra PakShipping and Receiving at Tetra Pak
Nik ThomasNik Thomas
Maintenance Engineer at Tetra PakMaintenance Engineer at Tetra Pak
SINCLAIRE BAULCOMBSINCLAIRE BAULCOMB
Inclusion Support Employee at School District No. 20Inclusion Support Employee at School District No. 20
Khuslen EnkhbayarKhuslen Enkhbayar
Operations Manager at Speak English HubOperations Manager at Speak English Hub