Summary
Overview
Work History
Education
Skills
Languages
Project Management Professional (PMP)
Certification
Timeline
Generic
Mohamed Yousuf

Mohamed Yousuf

East York,Ontario

Summary

Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Overview

11
11
years of professional experience
1
1
Certification
1
1

Bachelor Degree

1
1

Certification

1
1

Certification

1
1

Certification

Work History

Senior Field Service Engineer

Tamer Healthcare
08.2021 - 08.2023
  • Overall responsibility for company's Extracorporeal Photopheresis Projects in the Kingdom.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Identified engineering problems and recorded solutions for reference purposes.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
  • Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Stayed up-to-date with latest technology trends related to assigned areas of expertise.
  • Trained customers on proper use of new products or services provided by company.

Application Specialist

Arabian Medical Hospital Supply
07.2015 - 06.2018
  • Provided technical support for software applications to end-users.
  • Provided technical support to customers for product installation, operation and maintenance.
  • Developed customer relationships by providing expertise in product applications.
  • Conducted on-site visits and provided training to customers on the use of products.
  • Performed troubleshooting and diagnostics of product issues in the field.
  • Analyzed customer feedback to identify potential opportunities for improvement.
  • Maintained up-to-date knowledge of current industry trends, regulations, and market conditions.
  • Prepared detailed reports outlining findings from field visits.
  • Resolved customer complaints in a timely manner with minimal disruption to operations.

Field Service Engineer

Arabian Medical Hospital Supply
07.2012 - 06.2015
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
  • Developed technical solutions to resolve customer issues.
  • Conducted system tests to ensure proper functioning of hardware components.
  • Assisted with the development of training materials and provided instruction to end-users.
  • Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
  • Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
  • Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.

ECP Technical and Application specialist

Arabian Medical Hospital Supply
  • Overall responsibility for company's Extracorporeal Photopheresis (ECP) technology project
  • Formulated validation and evaluation for new laboratory machines for reputable customers to introduce new healthcare laboratory diagnostic solutions
  • Achieved successful validations from different sites in the kingdom related to Colorectal Cancer Screening Programme.

  • Demonstrated Laboratory product line to our customers and get feedbacks and reports
  • Succeeded collecting 3 million Buriadah Bridge project started from inspecting to raising the bid documents
  • Supporting sales department by demonstrating laboratory solutions to facilitate customer persuasion by salesmen.

  • Inspecting, installing and Conducting Periodic Preventive Maintenance to laboratory machines
  • Finalizing Al-Baha project including various laboratory machines
  • Responsible for ELISA and Autoclave laboratory solutions.

Education

B.Eng. Electronics Majoring in Bio - Instrumentation -

Multimedia University Melaka, Malaysia
01.2012

Foundation of Engineer -

Multimedia University Melaka, Malaysia
01.2008

Skills

  • Customer Service
  • Project Management
  • Instrumentation Maintenance
  • IBM Maximo Asset Management
  • Calibration
  • Troubleshooting and Repair
  • Managing Projects
  • Coordinating Projects
  • Preventive Maintenance
  • Service Contracts
  • Work Order Management
  • Technical Support
  • Customer Service Management
  • Service Documentation
  • Network Installation
  • Maintenance and Repair

Languages

English
Professional
Arabic
Native/ Bilingual

Project Management Professional (PMP)

Focus on project life cycle from initiation, Planning, Executing, monitor and control to closing.

Stakeholder management and communication skills one of the most vital aspect in project success.

Scope,Cost and schedule are three field that will control the progress of certain project they require full delicate and articulate to finalize projects according to the organization objectives and stakeholder satisfaction. Utilized as governance and control overall organization objective, avoiding loss, and maximize effeceincy and productivity.

Certification

  • Mocom Dental Units, 2019 Series - Cefla Manufacturer.
  • Autoclave Series 2019, Tethys H10 Thermo-Disinfector - Cefla Manufacturer.
  • Advanced Communication Skills - Taktika.
  • Project management professional PMP- Project management Institute.
  • Therakos ECP Product Specialist Training Program for therakos CELLEX Photopheresis System- Mallinckrodt
  • Therakos CELLEX Photopheresis System Installation & Upgrade/ Advanced Servcie & Troubleshooting- Mallinckrodt
  • OC Sensor io Technical and Application Fecal Occult Blood Test Analyzer- Ekien

Timeline

Senior Field Service Engineer

Tamer Healthcare
08.2021 - 08.2023

Application Specialist

Arabian Medical Hospital Supply
07.2015 - 06.2018

Field Service Engineer

Arabian Medical Hospital Supply
07.2012 - 06.2015

ECP Technical and Application specialist

Arabian Medical Hospital Supply

B.Eng. Electronics Majoring in Bio - Instrumentation -

Multimedia University Melaka, Malaysia

Foundation of Engineer -

Multimedia University Melaka, Malaysia

Similar Profiles

CREATE PROFILE
Mohamed Yousuf