Summary
Overview
Work History
Education
Skills
Accomplishments
Reading and Travelling
Timeline
Generic

ADEKOYA AHMED ADEWALE

Glace Bay,NS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Call Center Customer Service Representative

Zed Link Nigeria Ltd
05.2014 - 08.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Operation Manager

FIRST CITY GLOBAL INSURANCE BROKERS LIMITED
08.2015 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

CIIN - Insurance

CHARTTERED INTITUTE OF INSURANCE OF NIGERIA
LAGOS, NIGERIA
04.2021

Bachelor of Science - Business Administration

Lagos State University
Lagos, Nigeria
05.2014

High School Diploma -

SHASHA COMMUNITY HIGH SCHOOL (SSCE)
Lagos, Nigeria
06.2003

Skills

  • Computer Skills: Proficient in use computer
  • MS word, MS Excel, Ms Power Point, & Corel Draw
  • Database Management
  • Call Center Operations
  • Trained in Salesforce
  • Corporate Policies and Procedures
  • Written and Oral Communications
  • Quality Assurance Evaluation

Accomplishments

  • Achieved [Result] through effectively helping with [Task].

Reading and Travelling

Love exposing myself to gathering new information, idea, adventures by reading and travelling

Timeline

Operation Manager

FIRST CITY GLOBAL INSURANCE BROKERS LIMITED
08.2015 - 06.2023

Call Center Customer Service Representative

Zed Link Nigeria Ltd
05.2014 - 08.2015

CIIN - Insurance

CHARTTERED INTITUTE OF INSURANCE OF NIGERIA

Bachelor of Science - Business Administration

Lagos State University

High School Diploma -

SHASHA COMMUNITY HIGH SCHOOL (SSCE)

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ADEKOYA AHMED ADEWALE