Adnan Ali
Ottawa,ON
Summary
Motivated student completing Honours bachelor of social sciences in political science at the university of Ottawa. I am well-trained in current and historical geopolitics. Ready to use education to positively impact various activities. Excellent relationship-building, analytical and communication skills. Also, hardworking and reliable with strong ability in team building and learning new skills fast. Highly organized, proactive and punctual with team-oriented mentality. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
SP Data Digital
06.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
Sales Associate
Nespresso
07.2020 - 11.2022
- Sold various products by explaining unique features and educating customers on proper application.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Improved profitability by successfully executing B2B sales from manufacturer to customers.
Credit Analyst and Insurance Sales Associate
TD Bank
03.2022 - 08.2022
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed sales strategies to increase sales of insurance policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored customer feedback and identified areas of improvement.
Administration Assistant
Monfort hospital
07.2015 - 08.2015
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Education
Honours Bachelors of Social Sciences in Political Science -
University of Ottawa
Ottawa, ON04.2024
High School Diploma -
Gisele-Lalonde
Ottawa, ON06.2016
Skills
- Fluently trilingual : english, french and somali
- Verbal/written communication
- Team player mentality
- Data Entry
- Analytical and Critical Thinking
- Proficient in microsoft Offices applications
- Excellent computer navigation skills
- Data entry & spreadsheet generation
- Qualitative research methods and evaluations
- Ability to analyze & implement datasets
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Call Center Customer Service Representative
SP Data Digital
06.2023 - 09.2023
Credit Analyst and Insurance Sales Associate
TD Bank
03.2022 - 08.2022
Sales Associate
Nespresso
07.2020 - 11.2022
Administration Assistant
Monfort hospital
07.2015 - 08.2015
Honours Bachelors of Social Sciences in Political Science -
University of Ottawa
High School Diploma -
Gisele-Lalonde
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