Adejumoke Dalley
Mississauga,Canada
Summary
Compassionate Personal Support Worker with experience in providing emotional and physical support to clients in home care settings. Strengths include strong interpersonal skills, patience, and the ability to manage stressful situations effectively. Previously contributed to improving quality of life for individuals by creating comfortable environments, promoting independence, and fostering positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Quality life care home
Lagos, Nigeria
02.2024 - 09.2024
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Educated families about the patient's condition and provided support during difficult times.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Performed light housekeeping duties such as laundry services for residents.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Transported clients to medical appointments or other destinations as needed.
- Prepared meals according to dietary needs of individuals served.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
Operations Manager
Homelyhaven Interior Design
, Nigeria
01.2021 - 01.2024
- Company Overview: Provides Interior Design services for both Commercial and residential customers.
- Delivered excellent customer services by managing client expectations and ensuring project timelines were met, leading to a 93% project success rate.
- Promoted collaborative engagement among team members, clients, and stakeholders, decreasing errors and enhancing service delivery.
- Responded to customer complaints and inquiries with professionalism and urgency, ensuring resolution and ultimate customer satisfaction.
- Partnered with vendors and suppliers to manage inventory effectively, ensuring seamless operations and reducing delays.
- Oversaw administrative and reception support functions, ensuring a welcoming and professional environment for clients and staff.
- Provides Interior Design services for both Commercial and residential customers.
Supervisor
Stevenniyi Enterprise
, Nigeria
01.2020 - 12.2020
- Company Overview: Manufacturer of nylon pouches used for water bottles.
- Directed daily operations, ensuring smooth workflows.
- Monitored team performance and provided coaching to enhance productivity.
- Responded to customer inquiries and resolving issues promptly to maintain client satisfaction.
- Strengthened vendor relationships, ensuring timely delivery of goods.
- Analyzed sales reports to provide forecasts and identify areas for improvement.
- Manufacturer of nylon pouches used for water bottles.
Administrator
Municipality of Ikorodu
Lagos, Nigeria
01.2018 - 12.2019
- Company Overview: Placement program for university graduates seeking Internships.
- Responded to admin support activities, greeting and assisting visitors, and created a positive first impression with effective result-oriented outcome.
- Maintained accurate personnel records and supported document management.
- Acted as a liaison between the organization and the community, responding to inquiries and directing individuals to appropriate resources.
- Developed and implemented improvement plans to enhance service delivery.
- Assisted in stock management, ensuring shelves were well-stocked.
- Placement program for university graduates seeking Internships.
Education
Bachelor of Education - Guidance and Counseling
Ekiti State University
Nigeria01.2018
Personal Support Worker
UMS College
North York Skills
- Medication administration
- Patient care
- Personal hygiene
- Report writing
- Attention to detail
- Workflow optimization
- Housekeeping duties
- Verbal and written communication skills
- Care plan assessment
- Daily living activities assistance
- Personal Safety Techniques
- Mental health understanding
- Reliability and punctuality
- Communication skills
- Cook healthy meals
- Client relationship management
- Database management
- Feeding assistance
- Grooming assistance
- Elderly care
- Privacy and confidentiality
- Bedside care
Certification
- Vulnerable Police Record Check Certificate, Canada, 01/01/25
- Standard First Aid and CPR Certificate, Life Safe, Canada, 01/01/25
- Customer Service Representative Training, Dixie Bloor, Canada, 01/01/25
- Customer Relations Skills Management, National Institute of Personnel Management, Nigeria, 01/01/24
Timeline
Personal Support Worker
Quality life care home
02.2024 - 09.2024
Operations Manager
Homelyhaven Interior Design
01.2021 - 01.2024
Supervisor
Stevenniyi Enterprise
01.2020 - 12.2020
Administrator
Municipality of Ikorodu
01.2018 - 12.2019
Bachelor of Education - Guidance and Counseling
Ekiti State University
Personal Support Worker
UMS College