Adegoke Ayeni
Moose Jaw,SK
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Guarantee Trust Bank
02.2021 - 12.2023
- Handled customer complaints by providing solutions, often within time limit to ensure customers satisfaction
- Learnt how to identify customers needs or desires in order to recommend appropriate product or service
- Learnt software systems used by company to be able to communicate effectively with incoming inquiries
- Kept record of incoming inquiries to be able to reference at later date.
- Be able to process orders, forms, applications or requests
- Worked with colleagues when necessary to resolve customer complaints
- Managed approximately 30 incoming calls and emails per day from customers
Customer Service Representative
Fidelity Bank
03.2019 - 01.2021
- Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
- Patience to be able to stay calm in intense environment
- Ability to multitask since some tasks will require Customer Service Representative to communicate with multiple customers at one time
- Strong organizational skills to be able to keep up with various customer needs and conduct follow - ups in timely manner
- Adaptability and flexibility in order to deal with different customers and needs in shortest period of time
- Leadership skills like being able to help lead or manage team of other Customer Service Representatives to increase revenue by 25%
Education
Bachelor of Engineering - Electrical And Electronics Engineering
University of Ilorin
Nigeria05.2013
Skills
- Data Evaluation
- Microsoft Office Suite
- Technical Support
- Sales Transactions
- Report Transcription
- Employee Coaching
- Customer Relations
- Calm Under Pressure
- Active Listening
- Service standard compliance
- Computer Skills
- Call center experience
- Microsoft Excel
- Computer Proficiency
License
Class 5 license
Additional Information
Available on request
Timeline
Customer Service Representative
Guarantee Trust Bank
02.2021 - 12.2023
Customer Service Representative
Fidelity Bank
03.2019 - 01.2021
Bachelor of Engineering - Electrical And Electronics Engineering
University of Ilorin
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