Adeel Michael
Toronto
Summary
Valid AZ License, Knowledgeable Transit Operator with strong background in safely navigating urban routes and maintaining punctual schedules. Demonstrated ability to ensure passenger safety and provide excellent customer service. Proven skills in route planning and problem-solving under time constraints. 14 Years of experience in management capacity within the banking industry. Management experience includes total profit and loss responsibility, controlling expenditure, increasing sales, improving team performance, ensuring compliance with policies and establish practices and developing excellent customer support.
Prior administrative experience in a similar or related work environment. Experience Of office practices, procedures and equipment. Knowledge of purchasing practices and procedures. Strong knowledge of modern office practices, procedures and equipment including data entry skills and proficient with MS Office and other software applications. Have good organizational skills with the ability to meet deadlines and strong interpersonal and oral/written communication skills.
Overview
23
23
years of professional experience
Work History
Transit Operator
Toronto Transit Commission (TTC)
10.2023 - Current
- Driving and operating public transportation at Eglinton Division on various routes.
- Transporting passengers along established routes in timely manner.
- Following schedules, traffic laws, and industry regulations
- Performing pre/post-trip vehicle inspections and maintenance duties
- Providing courteous and reliable service to customers
CTV Class AZ (Class1)
FedEx Express Canada
06.2022 - Current
- Transport freight to and from stations and hub facilities
- Pickup and delivery of large skidded freight, multiple piece skidded shipments in a safe and responsible manner and with a sense of urgency
- Organize and prioritize tasks
CNC & Brake Press Machine Operator
HABCO Manufacturing Inc.
10.2017 - 05.2022
- Followed quality control procedures
- Checked products for correct shapes, dimensions and other specifications
- Read specifications or follow verbal instructions
- Maintained Daily Maintenance Inspection logs for equipment
- Communicate with co-workers to implement particular plans so that a large variety of parts can be manufactured to meet the demands of work orders
Branch Services Manager (Assistant Vice President)
Samba Bank Limited
01.2012 - 04.2016
- Reviewed sales reports and other business metrics to identify problem areas that need improvement
- Recommended strategic changes to improve branch performance or implement new products or services
- Managed staff who handle customer requests for information about products or services offered by the bank
- Identified opportunities for increasing revenue through cross-selling products and services such as loans, credit cards, and investment services
- Overseeing the operations of the branch on a day-to-day basis, including hiring staff and managing finances
- Monitored the performance of staff members to ensure they meet goals and adhere to company policies
- Provided on-the-job assistance, trainings, refresher sessions to tellers, branch staff
Manager- Branch Operations Manager
Samba Bank Limited
01.2010 - 01.2012
- Reviewed sales reports and other business metrics to identify problem areas that need improvement
- Recommended strategic changes to improve branch performance or implement new products or services
- Managed staff who handle customer requests for information about products or services offered by the bank
- Identified opportunities for increasing revenue through cross-selling products and services such as loans, credit cards, and investment services
- Overseeing the operations of the branch on a day-to-day basis, including hiring staff and managing finances
- Monitored the performance of staff members to ensure they meet goals and adhere to company policies
- Provided on-the-job assistance, trainings, refresher sessions to tellers, branch staff
Assistant Manager- Branch Operations Supervisor
Samba Bank Limited
01.2008 - 01.2010
- Provided support to the operations manager in the day to day running of the organization
- Generate and compiling reports on various section activities, e.g. daily work reports, completed versus planned work reports etc.
- Identified what is required for staff to carry out their duties
- Scheduled projects and ensure assignments are carried out as planned
- Ensured that quality control and service standards are attained with every transaction
- Worked hand-in-hand with top management staff concerning work/operational issues and other activities
- Draw up reports regarding operations in the company and pass them to management whenever it is requested for
- Responsible for preparing yearly budget for the company so that at the end of the year, performances(profits or losses) will be analyzed alongside the budget that was usedCoordinate the daily administrative activities of the department/section.
Officer- Branch Operation Officer
Samba Bank Limited
01.2006 - 01.2008
- Ensured excellent customer service skills are practiced by all the teller/ branch staff
- Monitored service delivery performance, production processes and quality to ensure operational effectiveness
- Monitored daily operations to ensure a free flow process, and also supervise the execution of daily tasks
- Performed reconciliations on a daily/monthly basis
- Developed and enforce sound policies and structures for the growth of the company
- Created a strong workforce by developing competent individuals in the banking operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed.
- Prepare and/or assist with the preparation of correspondence and/or documentation on behalf of the department/section in accordance with department/section standards.
- Scheduling of work assignments, vacation, etc. for employees.
- Monitor invoices and process payment in addition to issuing purchase order amendments to contracts and/or purchase orders, as required.
Regional Coordinator Auto Loans
Standard Chartered Bank
05.2002 - 01.2006
- Managed the work flow and schedule to ensure deadlines and met, priorities are recognized, and policies, procedures are followed
- Managed and supervised all aspects of customer service and sales
- Ensured that customers received a high level of support and service with their questions and concerns
- Prepare meeting documents, take minutes of internal meetings, transpose notes into electronic format and disseminate the final minutes to participants
- Answered any financial and banking queries
- Maintained a professional image at all times
- Putting into effect new procedures and policies passed down from Head Office
Intern
Standard Chartered Bank
01.2002 - 04.2002
- Sent invoices to client and/or enter in client portal
- Provided accurate and timely financial reporting to support the delivery of the site's costs targets
- Scheduled client reports to auto-generate as needed
- Responsible for client related reconciliations
- Assisted with departmental projects/peak workload as required
- Other duties as assigned
Education
WES Equivalence for Canada Diploma -
Bachelor of Science (B.SC) - Mathematics, Economics & Statistics
Government Gordon College
01.2002
Skills
- Traffic regulations compliance
- Safe driving practices
- Pre-trip inspections
- Adaptable to change
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Transit Operator
Toronto Transit Commission (TTC)
10.2023 - Current
CTV Class AZ (Class1)
FedEx Express Canada
06.2022 - Current
CNC & Brake Press Machine Operator
HABCO Manufacturing Inc.
10.2017 - 05.2022
Branch Services Manager (Assistant Vice President)
Samba Bank Limited
01.2012 - 04.2016
Manager- Branch Operations Manager
Samba Bank Limited
01.2010 - 01.2012
Assistant Manager- Branch Operations Supervisor
Samba Bank Limited
01.2008 - 01.2010
Officer- Branch Operation Officer
Samba Bank Limited
01.2006 - 01.2008
Regional Coordinator Auto Loans
Standard Chartered Bank
05.2002 - 01.2006
Intern
Standard Chartered Bank
01.2002 - 04.2002
WES Equivalence for Canada Diploma -
Bachelor of Science (B.SC) - Mathematics, Economics & Statistics
Government Gordon College
Similar Profiles
Kamari NeddKamari Nedd
Youth Group Participant at Toronto Transit Commission (TTC)Youth Group Participant at Toronto Transit Commission (TTC)
Gurpreet SainiGurpreet Saini
Bus Operator at Toronto Transit Commission (TTC)Bus Operator at Toronto Transit Commission (TTC)
Jaya YamjalJaya Yamjal
Customer Service Representative at Toronto Transit Commission (TTC)Customer Service Representative at Toronto Transit Commission (TTC)