ADEBANKE YVONNE
Toronto,ON
Summary
An experienced Technical Support Consultant seeking a responsible position to gain practical experience in the IT industry. To work in an environment with a reputable organization and utilize creativity and innovative thinking to benefit the organization and myself, and to contribute positively while learning and applying work expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Rogers Communications Inc.
Toronto, ON
09.2021 - Current
- Assisted customers in identifying network issues and explained solutions to restore internet, TV and home phone services and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Resolved 10-15 technical support inquiries per day.
- Assisted on tier 2 technical support project as a tier 2 agent providing support to tier 1 technical agents with customers interactions/ inquiries.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Assigned on the Technical Management Escalation team to handle and resolve customers escalations and complaints.
Repair Technician Assistant
POOLMASTER CANADA INC
Toronto, ON
02.2021 - Current
- Efficiently troubleshot and repaired 5-6 robotic swimming pool cleaners daily.
- Developed detailed maintenance schedules for robotic pool cleaner equipment to maximize equipment lifetimes
- Documented all actions in computer-based warranty system.
- Explained diagnostic findings to customers and outlined repair service options
- Gained knowledge of standard equipment, including manufacturer repair guidelines
Customer Service Cashier
POOLMASTER CANADA INC
Toronto, ON
03.2020 - 02.2021
- Helped customers locate appropriate store locations of pool products, answered questions about products and provided solutions for various water treatment issues
- Educated customers on promotions and products to enhance sales
- Used POS system to enter orders, process payments, and issue receipts
- Handled customers complaints and concerns promptly and reported complex issues to supervisor for quick resolve
- Kept checkout area clean, organized, and well-stocked to maintain attractive store.
Education
Associate of Applied Science - Electronics Engineering
Centennial College
06.2021
HIGH SCHOOL DIPLOMA : ACCOUNTING - Financial Accounting
Holy Child College
Lagos, Nigeria.07.2018
Skills
- Testing and and troubleshooting electronic equipments
- Microsoft office expertise (Word, Excel, and Powerpoint)
- Hand/Machine tool knowledge
- Troubleshooting Network Issues
- Problem-Solving Skills
- Strong written and verbal communication skills
Certification
Google Data Analytics Professional Certification( In Progress)
Courses Completed ;
- Foundations: Data, Data Everywhere
- Ask Questions to Make Data-Driven Decision
- Prepare Data for Exploration
- Process Data from Dirty to Clean
- Analyze data to Ask Question.
Timeline
Technical Support Specialist
Rogers Communications Inc.
09.2021 - Current
Repair Technician Assistant
POOLMASTER CANADA INC
02.2021 - Current
Customer Service Cashier
POOLMASTER CANADA INC
03.2020 - 02.2021
Associate of Applied Science - Electronics Engineering
Centennial College
HIGH SCHOOL DIPLOMA : ACCOUNTING - Financial Accounting
Holy Child College